Are you outgoing with exceptional communication skills and a knack for developing relationships with future and current patients?

Are you a happy, service-minded, person?

Are you performance-driven with a successful proven record in aesthetic sales?

If any of this describes you, then you just might be the person we’re looking for.

B A Medical Aesthetics is growing!

Who is B A Medical Aesthetics?

B A Medical Aesthetics is an upscale, private, medical practice specializing in medical spa treatments and aesthetic surgery. We are on a mission to help people feel good in their bodies. Many of our patients are lifelong patrons. They come to us to look their best, and our commitment to them is infinite. Our integrative approach is just one of the reasons our patients are so loyal and why they recommend us to many of their friends and family members.

Role Overview

The Patient Care Coordinator at B A Medical Aesthetics is a foundational role in the business. You are the smiling face of our clinic and the driving force behind ensuring our patients and community feel genuinely cared for the moment they step through our doors. You will be balancing managing the patient’s experience while driving sales. Success in this role is measured by monthly sales, membership sales, and lead conversion rates.

The candidate understands the primary goal of driving sales and providing excellent patient care with a strong desire to implement and sustain organization and efficiency throughout the practice.

Must have knowledge of aesthetic services and products including fillers, laser treatments, body treatments, and medical-grade skin care.

Collaborate with management to drive sales and marketing strategies to ensure that the practice reaches its service revenue goals

Oversee and manage web leads and new patient leads

Ensure all patients receive exceptional service

Promote a professional and welcoming atmosphere

Provide accurate and immediate responses to all appointment requests and encourage patient reviews to maintain the highest ratings on Google and other review sites

Minimum 2 years of sales experience – preferably in cosmetic medical, med spa field, high-end retail, or similar.

Experience in marketing, social media marketing, and events is a plus.

The ideal candidate must be highly organized, energetic, service-minded, detail-oriented, present, caring, loving, reliable, engaging, focused, self-directed, adaptable, and FUN. We are looking for someone who is committed to providing impeccable and top-notch patient care. Creativity is a bonus! Being comfortable with performing a wide variety of tasks in constant motion is a must. Serious applicants only, who truly want personal and professional development within a growing space.

Key Responsibilities

• Create a welcoming and cheerful atmosphere for patients when they walk in
• Answer phones with energy and sparkle!
• Comply with office and scripting standards
• Managing front desk operations with a smile, including checking patients in and out, scheduling appointments, and phone calls, and handling patient inquiries
• Helping patients get the care that they need with financial arrangements, taking payments, and collecting money when due.
• Self-directed, self-started, goal-driven, and a go-getter. Loves working with people!
• Educating clients on the benefits of the services offered in our practice
• Proficiently using our EMR System - PatientNOW
• Function as primary liaison between patients, staff, and physicians
• Excellent written and verbal communication skills
• Organizing and executing office and marketing events with the team
• Keep the office looking tidy, organized, and beautiful!

Position/Compensation:

• Hourly, full-time
• 40 hours a week, during the hours of 8:00 am-5:00 pm Monday-Friday,
• Monthly bonus incentive program

Benefits:

• PTO accrual starting from day 1
• Insurance benefits after 90 days
• Discounts on products & services
• 9 Paid Holidays a year
• Emphasis on learning and development
• Family-knit culture and community
• Access to healthcare experts

Location and Start Date

This position is on-site at our beautiful, state-of-the-art office in Cedar Park. No remote work.

You should start as soon as possible.

Who You Will Be Working With

As Patient Care Coordinator, you’ll be reporting to the Practice Manager and Owners. You will be working with a close-knit team of beauty ninjas.

Why you Might Be Excited About Us:

Like us, you believe that beauty has the power to elevate and transform, and you’re excited about our mission to help everyone feel great in their skin.

Like us, you enjoy driving new prospects and making direct contributions to the company’s success and mission.

Why You Might NOT be Excited About Us:

We’re a small business (<5 people), so if you like more hierarchy and levels of management in a bigger company, this role isn’t for you.

We change our minds, pivot fast, and embrace change when change is needed. We will shift projects and priorities when presented with new data so if you need to work at a company that “has it all figured out,” we’re not the place for you.

Education and Experience Requirements:

At least 3 years of equivalent sales and customer service experience. At least 1 year working in aesthetics, plastic surgery, or cosmetic dermatology practice.

*Note* All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the staff occupying this position. Staff members may be required to perform other job-related duties by their supervisor.

Application Requirements

If everything about this role resonates, you have the skill set and the mindset for the role, and we would love to hear from you!

To apply:

1) Send us your Resume or LinkedIn Profile

2) Share a 1-2 minute video telling us why YOU should be our next Patient Care Coordinator

We want a WINNER and know you are out there!!! Our office is growing, and we want someone who wants to grow with us! We are looking for someone conscious of his or her health, knows the value of good health, and feels confident in directing others towards the help they need! IF YOU ARE A GREAT PEOPLE PERSON YOU ARE GOING TO LOVE THE OPPORTUNITY TO MAKE A DIFFERENCE AND BE A LEADER!! We’re excited to meet you!

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Computer skills: 2 years (Preferred)
• Medical field: 1 year (Preferred)
• Customer service: 3 years (Required)

Ability to Commute:

• Cedar Park, TX 78613 (Preferred)

Work Location: In person