11 Help desk support Jobs in Plano, TX
Axxys Technologies is Hiring a Help desk support Near Plano, TX
Axxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk / Service Desk Support - L2 to join our team.
You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.
Our company philosophy is focused on the clients' vision, and we believe that technology is only part of the solution to business problems.
We work with our clients to gain knowledge of their business goals and needs, and then provide custom solutions to meet those needs.
If you are interested in being part of a team that values client satisfaction and collaboration, then we want to hear from you.
Responsibilities
- Provide technical support to our clients through phone, email, and remote support tools.
- Troubleshoot software, hardware, and network issues, and document these issues and resolutions in our ticketing system.
- Install, configure, and maintain software, hardware, and peripherals as required.
- Collaborate with clients, colleagues, and partners to ensure prompt resolution of issues.
- Monitor systems and alert clients of potential issues or outages.
- Escalate complex issues to senior engineers as required.
- Provide timely updates to clients regarding ticket status and resolution.
Requirements
- At least 2 years of experience in a help desk or service desk support role.
- Good understanding of Windows Server Administration and Active Directory.
- Strong knowledge of IT security principles and best practices.
- Familiarity with desktop platforms, including Windows, iOS, and Android.
- Experience with G-Suite and Office 365.
- Good understanding of network topologies, protocols, and architecture.
- Experience with ITSM tools, such as Kaseya / ConnectWise.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Retirement Plan (401k, IRA)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
Last updated : 2024-05-17
Job Summary
Full Time
$52k-64k (estimate)
02/29/2024
07/15/2024
axxys.com
Plano, TX
50 - 100
Related Companies
The job skills required for Help desk support include Help Desk, Technical Support, Service Desk, Windows Servers, Collaboration, iOS, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.
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