Job Title Manager, Inside Sales Job Description Axis is looking for a Manager, Inside Sales to manage our team of Inside Sales Account Managers, to promote and aid the sale of Axis Communications products and solutions within the Northeast Business Area. This is an in-person role, and the ideal candidate will be located within reasonable driving distance to our office in Chelmsford, MA. What you will do The Manager, Inside Sales is responsible for reaching sales goals by managing, coaching, recruiting and developing members of the local Inside Sales team within the Business Area. Define, develop and execute Business Area inside sales strategies, processes, and operations to support them. Coaching/mentoring team members on sales best practices, and to maintain high quality, customer-focused standards. Provide support for both internal and external Axis customers and act as an internal escalation point for the local Inside Sales team. Manage and oversee day to day activities of the local inside sales team: Maintain focus on current processes and initiatives, and implementation of change Provide direction and communication to ensure calls are answered in a timely, efficient and knowledgeable manner. Provide daily review of sales lead queues; ensuring team members are providing accurate and timely follow up. Oversee team calendars, scheduling of resources and adequate staffing of phones and chat across the business areas. Regularly monitor wallboard call activity and intervene as necessary for quality assurance and training purposes. Act as a liaison and provide feedback and concerns to the Business Area Director. Perform other related duties as assigned. Who we are looking for Ability to coach and motivate others to meet high performance standards expectations Strong critical thinking and problem-solving skills Proven ability to recruit, interview and hire best qualified candidates Commitment to external and internal customer satisfaction Strong written and Verbal communication skills Excellent knowledge of Microsoft office, database systems and CRM tools i.e. Salesforce Attention to detail, ability to execute and meet deadlines Education and Experience College degree in a related field 5 years in inside sales 3 years experience building and managing teams of inside or outside salespeople Physical demands The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: Employee is occasionally required to lift 20-25 lbs. Travel up to 15% annually. Target Salary $95,000 - $110,000 Total Target Compensation (based on education, experience, and location). Type of Employment Permanent Employment Posting End Date 2024-05-19 Certain roles at Axis require background checks, which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action. About Axis Communications We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. With around 4500 committed employees in over 50 countries, we collaborate with partners worldwide. Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working. Let´s create a smarter, safer world For more information about Axis, please visit our website www.axis.com. Listen to Get To Know Axis – Podcast We enable a smarter, safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications. Axis for cities Axis podcast playlist