About us

Axiom Collision & Hail Repair is part of an industry that is recession resistant and always in high demand. Our core values include a culture of success, active communication, and growth. We are agile, collaborative and customer-centric.

Our work environment includes:

• Simple and clean office setting
• Casual work attire
• On-the-job training

The Customer Specialist is responsible for providing an exceptional customer experience, manages working relationships with customers and insurances companies.

Key Responsibilities

• Consistently follow up via email/phone with potential customers on repair estimates already written by our estimators.
• Effective Email Management
• Schedule appointments on DRP Insurance claim estimates for vehicle repair using CCC One repair management system.
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of repair work order, parts list and windshield tag used to record the proper indicators (Insurance Claim or Out of Pocket repair)
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role
• Preferred: 1 year in an auto body or similar work environment in addition to previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person
• Office

Ability to Commute:

• Englewood, CO 80110 (Required)

Ability to Relocate:

• Englewood, CO 80110: Relocate before starting work (Required)

Work Location: In person