Title : UXR Coordinator

Work Location : Remote (or hybrid if they happen to be located in bay area or Lehi and want to come into the office this is not essential)

Work Schedule : (15-20 hours per week). Ideally 2-3 days per week (consistent days); example : every Tues, Thurs, Friday, 5 hours / day (flexible on days for the right candidate).

Day to Day Responsibilities :

• UXR Coordinator plays an integral and collaborative role in supporting the planning, recruitment and execution of qualitative and quantitative research initiatives.
• Work closely with researchers and Product / Design stakeholders to understand study goals, participant recruitment criteria, study logistics, technical requirements, and delivery expectations.
• Anticipate and strategically solve for recruiting and project-related challenges.
• Use and develop standard processes and templates to increase efficiency (documenting standard approaches based on audience, study type, etc.)
• Handle operational tasks including preparing screeners, filtering and vetting candidates, gathering NDAs, scheduling sessions, supporting data collection, and coordinating participant compensation.
• Support multiple concurrent projects ensuring forward progress and keeping teams informed through clear and proactive communication.
• Follow research best practices and ensure end-to-end compliance with NDAs and consent forms, legal and regulatory requirements, and data privacy / retention requirements.
• Over time, build basic research competency, to conduct basic user experience research and surveys

Experience we are looking for :

• 1 years in the field of UX Research Operations, academic experience in research recruitment or operationally minded role
• Confidence attending or leading calls, building rapport, and maintaining healthy stakeholder relationships
• Supporting or leading project planning, managing timelines, scope creep, etc.

Qualities of an ideal candidate :

• Detail oriented and ability to stay organized while managing many moving pieces
• Proactive communicator and creative problem solver
• Works well alone and as part of a team
• Curious-minded, eager to learn and share knowledge

A plus but not a must :

• Familiarity with Microsoft Outlook, Google Workspace and UX tools (Ethnio, Qualtrics, UserTesting, etc.)
• Interested in conducting user research and basic surveys themselves

Last updated : 2024-06-05