Customer Service | Assistant III

Corporate Office: 5000 Kansas Avenue Kansas City, KS – Hybrid Schedule Available

Department: Inventory Management

Associated Wholesale Grocers, Inc. (AWG) is the nation’s largest cooperative food wholesaler to independently owned supermarkets, serving over 1,100 member companies and over 3,400 locations throughout 31 states from 9 wholesale Divisions. The consolidated run-rate sales for AWG are twelve billion. In addition to its cooperative wholesale operations, the company also operates subsidiary companies that provide certain real estate and supermarket development services, print and digital marketing services, health and beauty care, general merchandise, pharmaceutical products, specialty foods, and natural and organic products.

Reporting to the Manager, Inventory Management Department - Assistant III provides customer service to meet, satisfy, and exceed the needs of our membership regarding all areas that pertain to orders, ads, and prebooks. To efficiently, consistently and constantly exceed customer's expectations. Must be friendly and respectful, dealing promptly with any and all complaints, and always honoring commitments.

Principal Duties and Responsibilities:

• Manage multiple phone calls and emails daily from members while providing excellent customer service.
• Makes sure all retail member’s needs are met or exceeded, making sure customers are completely satisfied with end result.
• Assist buyers in effective communication to retail members resolving any and all retail opportunities
• Adjusts store orders and SSO reports based on store and buyer requests as needed to insure retail member needs are met.
• Create handbills as needed for emergency ad product, etc.
• Communicates proactively with buyers on any opportunities affecting member service level and resolving to customer satisfaction.
• Process all ads and promotional information for all ad groups.
• Accurately submits retail prebook orders daily, manage upload process, batching and verifying daily input of orders.
• Works with assigned divisions to insure timely system entry of retail and Food Show orders.

Knowledge, Skills and Abilities:

• High school diploma
• Minimum of 6 months previous customer service experience
• Microsoft office experience required, access experience preferred
• Must be able to multi-task easily and efficiently
• Must possess excellent prioritization skills
• Must be detail oriented and have good organizational skills
• Must be a good team player

Benefits:

• Medical, Dental, & Vision Insurance
• Health Savings Account
• Dependent Care Flexible Spending Account
• Paid Vacation, Holiday, and Sick Time
• 401(k) with 4% match along with 3 other contributions
• Tuition Reimbursement
• Basic & Supplemental Life and AD&D
• Employee Assistance Program
• Short-Term and Long-Term Disability 
• Wellness Program
• Yearly Christmas Bonus