45 Customer Solutions Specialist (Second Shift) Jobs in Philadelphia, PA
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AWeber is Hiring a Customer Solutions Specialist (Second Shift) Near Philadelphia, PA
As our Customer Solutions Specialist, you'll be responsible for working variable days including some weekend days (you'll receive your schedule at least a month in advance) on the Second Shift (1PM-10PM EST).
You will offer support over multiple channels, including livechat, email, phone, and social media platforms. Through troubleshooting, providing product education, and relaying marketing best practices you'll be partnering with our customers so that they can successfully grow their businesses. Additionally, you'll find yourself working on special projects and collaborating with fellow team members across the company with the ultimate goal of improving the customer experience.
To thrive as a CS specialist you will take initiative and partner with our customers by proactively educating on best practices, bubbling up suggestions for new product features, and advocating for process enhancements in the CS department. Any knowledge of marketing technologies such as social media, landing pages, or email platforms will really make you stand out! You are also a leader who inspires others by your passion and investment in our customer's success.
Our customers are the foundation and lifeblood of our business. They are the reason we get up each day - to create awesome products and provide stellar customer service.
If you are interested in:
- Being part of an award winning team,
- Positively impacting others,
- Helping small businesses grow, and
- Making the world a better place
About AWeber:At AWeber we create marketing/ communication software that empowers small businesses around the world to form strong connections with their customers and grow their businesses. Who are our customers you might ask? They are creators, bloggers, entrepreneurs - people just like you that are passionate about an idea or product they want to share with the world. At AWeber, YOU make an impact on these small businesses each and every day!
As a team, we work remotely across the US, and although we're in separate locations, nothing can keep us apart! We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best interests in mind - something that's not possible when you work in a siloe. At AWeber, YOUR voice and YOUR opinion matters, regardless of your role. We expect all AWeber team members will ask tough questions, provide/ receive feedback regularly, and explore their passions on a daily basis. Sound exciting? Take the next step and apply.
AWeber Benefits:
- 100% Remote - we're not going back to the office and here's why.
- Strong culture that supports flexibility, entrepreneurialism, and collaboration. Think we should be doing something different? Share your feedback! We're looking for you to add your AWesomeness to our culture.
- We have some other pretty cool benefits to make your life easier:
- 100% Company Paid PPO medical, dental, vision insurance (spousal and domestic partner benefits available).
- 4-7 weeks of paid time off and holidays (based on tenure).
- 4 week paid sabbatical (based on tenure).
- 401K retirement plan with 4% company match.
- Company Profit Share.
- Home office equipment and internet stipend.
- Tuition reimbursement, conferences, and learning opportunities.
- Gym Memberships Reimbursement.
- Company Paid Short Term Disability Insurance.
- Company Paid Life Insurance.
- Additional Supplemental Benefits (Long Term Disability, Critical Illness, and Additional Life Insurance).
Job Summary
Full Time
IT Outsourcing & Consulting
$59k-77k (estimate)
05/18/2024
06/13/2024
aweber.com
CHALFONT, PA
100 - 200
1998
Private
TOM KULZER
$10M - $50M
IT Outsourcing & Consulting
Related Companies
About AWeber
AWeber helps businesses, entrepreneurs and bloggers increase sales and profits through its suite of web-based email marketing software.
The job skills required for Customer Solutions Specialist (Second Shift) include Troubleshooting, Initiative, Flexibility, Customer Solutions, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Solutions Specialist (Second Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Solutions Specialist (Second Shift). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Solutions Specialist (Second Shift) positions, which can be used as a reference in future career path planning. As a Customer Solutions Specialist (Second Shift), it can be promoted into senior positions as a Technical Customer Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Solutions Specialist (Second Shift). You can explore the career advancement for a Customer Solutions Specialist (Second Shift) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Solutions Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Solutions Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Solutions Specialist job description and responsibilities
Explain technical concepts and solutions to non-technical users.
01/21/2022: Medford, OR
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/26/2022: Winston Salem, NC
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
03/23/2022: Lafayette, LA
Provide support for network printers; provide efficient and prompt customer service and support to end users.
04/03/2022: Shreveport, LA
Handles Front-of-House and Back-of-House Customer Support and Sales (Calls & E-mails).
03/06/2022: Winston Salem, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Solutions Specialist jobs
Measure and analyse customer feedback.
03/03/2022: Fayetteville, AR
Build trust through relationships with clients and other stakeholders.
03/23/2022: Boston, MA
Understand customer experience needs.
02/03/2022: Davenport, IA
Offer what customers really want.
02/20/2022: Pittsburgh, PA
Providing attentive customer support.
02/12/2022: Los Angeles, CA
Step 3: View the best colleges and universities for Customer Solutions Specialist.
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