4 Technical Support Specialist Jobs in Cadillac, MI
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Avon Protection is Hiring a Technical Support Specialist Near Cadillac, MI
- Develop and maintain a suite of technical documents in support of Avon Protection’s product range i.e. user manuals, technical maintenance documents, technical training presentations, to include the digital systems required to store and maintain them. To include management of the approval process required for release.
- Review/revise/manage the approval process for existing documents, remove/archive redundant documents, via Graphic Management System (GRMS)
- Create, archive, manage approval process for, and aid in the issue of technical bulletins and update effected technical documents accordingly.
- Maintain and control access of published technical documents on internal and external platforms.
- Collate source material by liaising with information contributors including, but not limited to the engineering team, marketing team, and category management.
- Liaise with external service providers such as translation services.
- Liaise with the Customer Service Commercial Specialist to ensure compliance of exported technical information.
- Provide support to the Training and Technical Service Manager in a timely manner when required.
- Develop and maintain a system for documenting the reason for revision changes of technical documents, and for compiling required minor changes to the documents for implementation when the document is updated.
- Directly, manage, respond and resolve Customers’ technical enquiries, seeking and collating information as required in line with department SLAs.
- Assist with implementation of Customer Service ticketing system (Zendesk)
- Actively contribute to the management and compilation of internal and external knowledge bases
- Excellent standard of written and spoken English
- Experience in producing technical support documents.
- A team player comfortable with working in diverse teams at all levels of the business
- Excellent time management and organizational skills
- Demonstrated ability to interact directly with stakeholders, to converse technically, and to be able to express technical concepts in a language appropriate to the user/lay person.
- Exceptional attention to detail
- Ability to consistently, meet or exceed assigned targets and deadlines.
- Ability to work with and influence cross-functional teams including technical service, training, engineering, product management, sales and marketing.
- Demonstrates cultural awareness and a global outlook.
- Confident Microsoft Office
- Advanced Adobe Acrobat user
- Applicable experience demonstrating professionalism, judgment, tact, and diplomacy in dealing with internal and external customers.
- Proven experience in a Technical Writer role; Respiratory Protection Equipment preferred, experience with other military, first responder, or industrial safety equipment also considered Experience with respiratory protection or related products in a technical capacity.
- Experience in managing technical support documents through ideation, development, launch and post launch.
- Second language (technical proficiency)
- Portal based document control.
- Experience in graphic design/layout applications
- Technical Writer/Author accreditation or STC Certification
U.S. Export Control laws and U.S. Government Department of Defense contracts and sub-contracts impose certain restrictions on companies and their ability to share export-controlled and other technology and services with certain "non-U.S. persons" (persons who are not U.S. citizens or nationals, lawful permanent residents of the U.S., refugees, "Temporary Residents" (granted Amnesty or Special Agricultural Worker provisions), or persons granted asylum (but excluding persons in nonimmigrant status such as H-1B, L-1, F-1, etc.) or non-U.S. citizens.
To comply with these laws, and in conjunction with the review of candidates for those positions within Avon that may present access to export controlled technical data, Avon must assess employees' U.S. person status, as well as citizenship(s).
The questions asked in this application are intended to assess this and will be used for evaluation purposes only. Failure to provide the necessary information in this regard will result in our inability to consider you further for this particular position. The decision whether or not to file or pursue an export license application is at Avon's sole election.
Job Summary
Full Time
Medical Technology
$81k-105k (estimate)
01/07/2024
05/28/2024
avon-protection.com
NOTTINGHAM, MD
200 - 500
1885
GARY DUNN
$50M - $200M
Medical Technology
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About Avon Protection
Avon Protection is recognised as a world leader in respiratory and ballistic protection, delivering life critical solutions for Militaries and First Responders worldwide. As an innovative capability provider, Avon Protection understand the unique requirements of the modern warfighter and tactical operator. This depth of specialisation and understanding has ensured products are designed to protect users in the most extreme of environments. Avon Protection are proud to have supplied protection solutions to the UK Ministry of Defence and other allies since the 1920s and remain the primary supplie...r of integrated protective equipment to NATO and the United States Department of Defense Army, Navy, Marines, Air Force and Special Operations Forces.
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The job skills required for Technical Support Specialist include Technical Support, Customer Service, Microsoft Office, Technical Services, Time Management, Presentation, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support Specialist job description and responsibilities
Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Technical support roles are primarily office based, and email/phone are the most popular ways to communicate with customers.
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A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support specialists provide computer support for organizations or businesses.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support Specialist jobs
The minimum education requirement for a technical support specialist role can vary from position to position.
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Technical support specialists must have patience and be sympathetic to diffuse any frustration the end-user may be feeling.
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To become tech support, at minimum, an associate degree or certification with on-the-job training.
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Step 3: View the best colleges and universities for Technical Support Specialist.
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