Are you a quick thinker who thrives on solving problems? Do you excel in fast-paced environments? If so, we are looking for someone like you to join our Durable Medical Equipment team!

WHAT SETS OAM APART

On the DME team, we stand out because we have the unique opportunity to fit our patients with their durable medical equipment and work hands-on every day. Join us and make a tangible difference in patients' lives.

OAM is committed to our employees' well-being, work-life balance, and career growth. We offer competitive pay, great PTO, a complete benefits package with several coverages at no cost to the employee, and a schedule with weekends usually on a voluntary basis and many paid holidays off. Joining our team means working alongside fellowship-trained orthopaedic physicians who are leaders in their field. After a year of employment full-time and other qualifying employees join our 401k plan to which OAM makes a 3% safe harbor and discretionary profit-sharing contribution. Our benefits offerings include: 4 Priority Health medical plans with HSA and FSA options, Delta Dental, and Delta Vision. Also offered at no cost to you: Short-Term and Long-Term Disability and Life Insurance.

ABOUT THE POSITION

Orthopaedic Associates of Muskegon (OAM) is seeking a Clinical Support Specialist to join our DME team. In this role the DME clinical/clerical Support Specialist is responsible for all aspects of durable medical equipment and providing excellent customer service in a fast-paced, ever- changing, and multitasking environment. This position interacts closely with patients and a multidisciplinary team in a highly organized and professional manner. The CSS ensures an exceptional patient experience is achieved by displaying effective customer service, problem solving and communication skills in a friendly, thoughtful, and empathetic manner. The CSS also performs a variety of clerical functions.

ABOUT OAM

OAM is committed to providing quality health care to all patients compassionately, appropriately, responsibly, and efficiently with uncompromising integrity at every level. We operate under the premise of the Golden Rule - Treat all patients with the same dignity, respect, courtesy, and concern that you would desire for yourself and your family. Everyone at OAM is committed to achieving service excellence through our standards of behavior: teamwork and respect; attitude and courtesy; customer service; communication with mindfulness for email, telephone, office etiquette; appearance and environment; professionalism; confidentiality and privacy; and safety.

We seek to reflect the diverse community we serve and be a welcoming, inclusive space for all. Applicants from diverse experiences, backgrounds, and identities are encouraged to apply.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Attend and participate in meetings with Supervisor on oversight of DME program.
• Attending DME product and fitting training as scheduled.
• Present Medicare updates and new product Development as it pertains to DME Coordinator Assistant.
• Obtains authorization, as required by insurance company, for all products.
• Uploads authorization into patient EMR to ensure appropriate record maintenance.
• Follows up on all “pending” authorizations, and provides any additional information as requested, in a timely manner.
• Maintains accurate, legal, and ethical documentation at all times.
• Provides patients with basic information and instruction regarding DME products.
• Assist the DME coordinator with inventory, brace fitting, EMR orders, charge entry, Medicare compliance.
• Act as a resource for product to staff and physicians.
• Customer relations and retail sales.
• Check In/out patients as needed.
• Becomes knowledgeable in all areas of DME billing and payment. This includes insurance updates, eligibility, cash and carry, and advanced beneficiary notice. Includes tracking new product procedures.
• Performs other duties as assigned.

EXPERIENCE, EDUCATION & REQUIREMENTS

• Graduate of accredited Medical Assistant (M.A.) program.
• Current M.A. licensure/certification.
• CPR Certification
• Must maintain CEU requirements of licensure/certification.
• Maintain strict confidentiality in all aspects of work
• Implement Medicare guidelines and any changes with billing and clinical staff and have a yearly review.
• Review Coding and compliance issues annually and develop a plan of action to correct issues if applicable.
• Upon receiving a report of any injury caused or associated with Durable Medical Equipment (DME)/Bracing and Orthotics program, a comprehensive review and investigation will be conducted.
• Prompt and pleasant electronic and telephone communication skills
• Able to effectively educate patients, family members and co-workers.
• Adaptable to changes in work volume.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Health savings account
• License reimbursement
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Medical-Surgical

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person