About Us: 

Avidex is a leading player in the audiovisual and IT integration industry, delivering innovative solutions to a diverse range of clients. We pride ourselves on innovation, technical expertise, and a commitment to excellence. As we continue to expand, we are seeking a highly skilled and experienced Senior Customer Service Representative to join our dynamic team in the Cary, North Carolina area.

What We Offer:

• Competitive compensation plan.
• Health, dental, and vision benefits.
• 401(k) retirement plan.
• up to 120 hours of PTO (accrued), 9 Paid Holidays and 1 Floating Holiday.
• 8 hours to volunteer for your favorite cause.
• Opportunities for professional growth and development.
• Collaborative and innovative work environment.

Position Overview:

The Senior Customer Service Representative is responsible for delivering exceptional service to our customers. Your responsibilities will include order processing and management, addressing both internal and external customer inquiries, handling AIA documentation preparation, provide freight quotes, and manage order invoicing. Collaboration with customers, sales, and operations teams will be essential in this role. With a strong emphasis on communication, problem-solving, and customer satisfaction, you will work closely with our sales and operations teams to streamline processes and enhance overall efficiency.

Requirements:

• Associate degree or higher
• 4 years of experience in customer service or sales support
• Proficiency in Windows, MS Office, and PDF editing
• Previous ERP application experience required; CRM application experience preferred
• Experience with Microsoft Dynamics and Salesforce is advantageous
• Strong communication skills and sound judgment
• Ability to multitask, meet deadlines, and manage projects effectively
• Excellent problem-solving and customer service skills
• Capacity to remain calm and professional in stressful situations
• Willingness to work overtime with short notice

Responsibilities:

• Process orders, maintain records, and report discrepancies
• Complete audit forms and handle lease bookings
• Provide order entry support and maintain documentation
• Manage credit limit requests and generate lien documents
• Coordinate transaction projects and update customers on statuses
• Manage Return Material Authorizations (RMA) and resolve issues
• Review contract documentation and create invoices
• Prepare AIA documents and obtain freight quotes

 If you're a proactive, detail-oriented individual with strong interpersonal skills and a passion for delivering outstanding customer experiences, we invite you to apply and become part of our dedicated team.

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.