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Avidex stands as a leading force in the audiovisual and IT integration industry, celebrated for delivering cutting-edge solutions to a diverse clientele. Our fundamental principles center on an unwavering commitment to excellence, profound technical expertise, and an entrepreneurial spirit that defines our unique identity.
In our continuous journey of expansion, we are actively seeking an exceptionally skilled Customer Service and Support Representative-II to play a pivotal role within our Service team. This critical position is perfect for individuals who are well-organized, personable, responsible, adept at multitasking, detail-oriented, clear communicators, and dedicated to providing excellent customer support. A robust background in electronics, computers, and audiovisual industry best practices is a prerequisite for success in this role.
The Customer Service and Support Representative - II is responsible for providing operational support for the Managed Services department and its customers. This role identifies, researches, and resolves technical problems for customers with accounts. You will be responding to email and phone support requests, as well as documenting, monitoring, and tracking service requests to ensure timely resolutions. This person has knowledge of managing services help desk procedures and best practices.
Requirements
If you have experience working as a Customer Support Specialist with strong background in help desk support, communication, and ability to manage variety of service tickets, and work orders, we need your skills. Apply today!
Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination and harassment, and where all employees are treated with respect and dignity. We value diversity and believe it contributes to our success as an organization.
Full Time
Specialty Trade in Construction
$48k-60k (estimate)
05/14/2023
05/28/2024
avidex.com
BELLEVUE, WA
100 - 200
2003
Private
JEFF DAVIS
$10M - $50M
Specialty Trade in Construction
Avidex designs, installs, integrates and provides technical support services for audiovisual equipment.
The job skills required for Customer Service and Support Representative - II include Customer Service, Problem Solving, Communication Skills, Customer Support, Microsoft Office, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Support Representative - II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Support Representative - II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service and Support Representative - II positions, which can be used as a reference in future career path planning. As a Customer Service and Support Representative - II, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service and Support Representative - II. You can explore the career advancement for a Customer Service and Support Representative - II below and select your interested title to get hiring information.