Join the team at Avera! Award Winning Health Care:# Avera has been named among the nation#s 15 Top Health Systems, Forbes list of America#s Best-in-State Employers and Level 10 Most Wired Health Care Organization by CHIME. Culture:# Be part of a multidisciplinary team built on teamwork, with compassion and the goal of Moving Health Forward for you and our patients. Work where you matter. You Belong at Avera:# Competitive pay, front-loaded PTO and options for free health insurance, sign-on bonuses, various shifts to fit your lifestyle and opportunities for career growth. # Join Avera as an IT Service Desk Analyst and join a mission driven organization with a great company culture, and team environment Position Highlights: Paid Time Off (PTO) available on Day 1! Options for Free Health Insurance! Positive Work Environment:#Be part of an organization where we practice the mission in our daily operations. Career Growth opportunities with the largest employer in South Dakota. Job Summary This position provides world class customer service for users needing technical support and guidance. The IT Service Desk Analyst has a passion for technology, is self-motivated and a strong desire to help people. As the first point of contact for incidents and user requests, there is an aptitude and responsibility for initial diagnosis, resolution, and escalation based on documented processes and procedures. This position serves as a contact to ensure that IT issues are resolved in a timely and efficient manner; provide end to end technical support; and oversee technical support for all Avera employees. Education and/or Experience Associates Degree in a related field is preferred. One year experience and/or training is preferred. Work Schedule Monday-Friday, 7:00am-7:00pm; 80hrs/2wks Pay The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $19.50 - $29.50 per hour # What Makes Avera Special?