Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

Reporting to the Manager, Enterprise Services the Supervisor, Digital Workspace will lead a team of engineers responsible for the efficient operation and optimization of our organization's digital workspace. The Supervisor will oversee Windows, Mac, and Desktop as a Service (DaaS) workstations, as well as manage Entra ID and the Microsoft 365 (M365) platform. This role requires a deep understanding of endpoint management, identity and access management, and collaboration platforms. The Supervisor will work closely with their manager on technical roadmap initiatives, resource planning, and prioritization. This individual will also work and collaborate closely with other teams within the Enterprise Services group to provide a positive user experience.

Sponsorship, in any form, is not available for this position.

Location: Remote US

Why work on this team:

• This Supervisor will have the opportunity to lead a globally diverse team
• This is a great opportunity for up-and-coming supervisors to get their foot in the door and be mentored on how to be a successful leader by their manager

What you will be doing:

• Lead and mentor a team of engineers responsible for the engineering, architecture, and design of endpoint management systems including Intune, JAMF, Citrix, Entra ID, and other Microsoft 365 applications
• Provide guidance for current Windows and Macintosh workstation images
  • This team will build, maintain, and support a base image for workstations including OS, drivers and software packages utilized by all business partners that align with security standards and best practices
• Serve as a management escalation point for Managed Workstation issues and/or end user tickets
• Monitor and utilize the service desk ticketing system to resolve customer issues in a timely manner
• Identify trends in reoccurring tickets and focus on resolving globally
• Target automated or scripted fixes instead of manual one-offs
• Perform supervisory duties that include (but are not limited to) completing status reports, ensuring your team adheres to Service Level Agreements (SLAs), and setting goals for your team
• Coach and mentor staff to build a culture of engagement, accountability, and ownership
• Ensure training and development of team, motivating, maintaining, and enhancing knowledge of the environment
• Independently manage the execution of minor projects focused on delivering new system functionality, including the definition of deliverables and milestones, reporting status, and coordinating with internal and external partners to deliver the project scope on time and on budget
• Lead packages through the Software Introduction Process, ensure standard processes are followed, documented, and then troubleshoot issues with the packaging process
• Recommend and provide tools to support the managed environment for tier two support personnel and software repackaging/sequencing
• The use of ServiceNow for all Incident/Problem/Change records
• Understands and complies with ethical, legal, and regulatory requirements applicable to our business

Requirements:

• Bachelor's degree or equivalent work experience
• 5 years of experience working directly with the rollout and management of end-user endpoints (laptops, desktops, mobile devices, etc.)
• 5 years of experience supporting Microsoft infrastructure including Entra ID, Domain Controllers, and Group Policy administration
• 2 years of experience directly managing or serving as a senior technical advisor on a team focused on endpoint management technologies
• Demonstrates the ability to review requirements and develop test cases to validate the requirements.
• Ability to develop and implement quality control methodologies to ensure that all system applications and products meet organization standards and business requirements/use cases
• Ability to develop and implement software quality assurance tests to ensure proper operation and freedom from defects
• Must be able to gather requirements and help architect, plan, and implement system solutions for all Endpoint Devices to meet customer requirements
• Ability to participate in off-shift coverage will be required for on-call support of Endpoint Device systems
• Experience implementing a Zero Trust environment. is a plus.
• Experience directly managing team members in remote locations is a plus.

Availity culture and benefits:

• Availity is a certified "Great Place to Work", a "Best Workplaces for Technology Companies", a "Best Workplaces for Women" and a "Best Workplaces for Millennials"!
• Culture is important to us and there are many ways for you to make your mark here!
• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. "Availadies", "Beyond Black", "HOLA", "Availity Pride", "VetAvaility" a Young Professionals Group and "She Can Code IT" a group for women in tech are some of the groups you can get involved in.
• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too!
• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
• We offer unlimited PTO for salaried associates 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
• Interested in furthering your education? We offer education reimbursement!
• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
• Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps in process:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process:

• Recruiter resume review
• Manager resume review
• Recruiter video interview
• Manager video interview
• Panel video interview
• Leadership video interview

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers