Job Title: Field Service Technician
Location: Warehouse/on the road - Birmingham, AL
Work Hours: Varies
FLSA Classification: Hourly/Non-Exempt
Salary Range: $32/hr
Reports to: Market Manager
Original Date: 5/01/2023
Revised Date: 8/21/2023
About Automated Retail Technologies
Automated Retail Technologies (ART) develops intelligent, automated, self-contained kiosks that serve delicious food. Our flagship kiosk is the industry leading Just Baked kiosk, which serves delicious hot food such as hot cinnamon rolls, White Castle sliders, and a wide variety of other sweet and savory foods. ART is a distributed team, with primary locations in Sarasota FL, San Diego CA, and Las Vegas NV. Please see: https://justbakedkiosk.com/
Job brief:
We are seeking a highly motivated and skilled Field Service Technicians to install, maintain, and repair our Just Baked Smart Bistro machines at various customer locations. In this role, you will report to the Market Manager and be responsible for ensuring the proper operation and performance of our machines, as well as providing exceptional customer service to our clients.
Summary of Key Responsibilities:
- Install, maintain, and repair Just Baked Smart Bistro machines at customer sites.
- Troubleshoot technical issues and perform necessary repairs or replacements.
- Provide on-site training to customers on the proper operation and maintenance of the machines.
- Manage inventory levels and order replacement parts as needed.
- Develop and maintain relationships with customers and provide exceptional customer service.
- Provide regular reports to the Market Manager on field service performance and make recommendations for process improvements.
- Participate in the development of new products and services.
- Produce timely and detailed service reports.
- Document processes
- Operate vehicle in a safe manner and use field automation systems.
- Follow all company’s filed procedures and protocols.
- Cooperate with technical team and share information across the organization.
- Comprehend customer requirements and make appropriate recommendations/briefings.
- Build positive relationships with customers.
- Performs other duties as assigned.
Qualifications & Skills:
- High school diploma or equivalent required; technical or vocational training preferred.
- At least 2 years of experience in a technical field service role, preferably in the retail or vending industry.
- Strong technical aptitude and ability to troubleshoot and resolve technical issues.
- Attention to detail and ability to work independently.
- Excellent communication and problem-solving skills.
- Familiarity with mobile tools and applications.
- English literacy.
- Ability to travel frequently and work flexible hours as needed.
- Must have a valid driver's license and clean driving record.
Physical Requirements:
- Prolonged periods of traveling in a vehicle.
- Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.
- Maximum unassisted lift = 50 lbs. Average lift less than 20 lbs.
- Exposed to seasonal weather based on geographic region.
- Exposed to moving parts and electricity that require safety protocols.
- Exposure to varied travel conditions while driving.
Supervisory Responsibilities:
Travel:
Work Environment:
- Exposure to warehouse environment that may include loud noises.
- Exposure to fluorescent lighting in an office environment.
- Exposure to roadway environmental factors.
- Exposure to the outdoor elements.
Additional Eligibility Requirements: Pass background check
Affirmative Action/EEO Statement:
ART, LLC is committed to providing a safe and respectful work environment that promotes diversity, equality and inclusion in accordance with all applicable local, city and county, state and federal laws. Additionally, ART, LLC provides equal employment opportunities to all qualified applicants and employees regardless of race, sex (including gender identity and pregnancy), sexual orientation, national origin, religion, family or parental status, disability (including physical, mental or emotional), genetic information, military service, age, marital or civil union status or any other status as protected under federal, state or local law.
ADA Disclosure:
ART, LLC complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodations are needed to participate in the job application or interview process, or to perform essential job functions, and or to receive their benefits and privileges of employment please contact the Human Resources department.