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Jersey Mike's Subs
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Assistant Service Manager
Auto Plus Duluth, GA
$54k-76k (estimate)
Full Time | Lending & Credit 4 Weeks Ago
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Auto Plus is Hiring an Assistant Service Manager Near Duluth, GA

Position Summary Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards. Duties & Responsibilities * Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction. * Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices. * Work with the management team to react to customer service issues, customer complaints, and/or business opportunities. * Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions. * Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed. * Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations. * Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures. * Effectively communicates with all store associates, management, and customers. * In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities. * Key holder and responsible for basic and detailed opening and closing responsibilities. * Maintain an organized and neat shop. * Adhere to all company policies, procedures, safety and environmental rules. * Other duties as assigned. Knowledge, Skills, and Abilities * High school diploma or equivalent required. * One year of experience in automotive service environment. * One year of automotive service sales experience preferred. * Valid Driver's License . * Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts. * Acted as a work lead or supervisor previously. * Ability to exercise judgement and to work independently. * Strong customer service skills. * Ability to handle difficult customer situations. * Comfortable utilizing up-sell techniques. * Strong cash handling skills, including the use of POS systems. * Strong verbal communication skills. * Demonstrated consistency, accuracy and follow-through. * Ability to work Days, Nights, Holidays and Weekends. Physical Demands/Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Physical Demands * Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance. * Frequent standing and walking for long periods of time. * Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting. * Climb up and down ladders to retrieve and stock merchandise. * Communicate effectively in person, by telephone, or by using telecommunications equipment. * Enters and locates information on computer. * Presents information to small and large groups. * Visually verifies information, often in small print. * Safely operates a motor vehicle. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Job Summary

JOB TYPE

Full Time

INDUSTRY

Lending & Credit

SALARY

$54k-76k (estimate)

POST DATE

03/29/2024

EXPIRATION DATE

05/28/2024

WEBSITE

autoplusap.com

HEADQUARTERS

KENNESAW, GA

SIZE

200 - 500

FOUNDED

1972

REVENUE

$10M - $50M

INDUSTRY

Lending & Credit

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About Auto Plus

Auto Plus is a major U.S.-based distributor of automotive aftermarket parts.

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The job skills required for Assistant Service Manager include Customer Service, Coaching, Communicates Effectively, Customer Care, Verbal Communication, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Service Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Assistant Service Manager positions, which can be used as a reference in future career path planning. As an Assistant Service Manager, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Service Manager. You can explore the career advancement for an Assistant Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming an Assistant Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Assistant Service Manager job description and responsibilities

Manage and maintain computerized service requests to track service operations and close completed orders.

02/28/2022: Tacoma, WA

Manage facility to achieve target revenue generation by maintaining service department efficiently.

03/14/2022: Huntsville, AL

Monitor all service inquiries and procedures to ensure completion of all clients’ requirements.

02/03/2022: Elyria, OH

Responsible and accountable for service delivery, asset deployments, and respond to requests from customers by phone, e-mail, or chat.

01/22/2022: Lorain, OH

They are also responsible for tracking service operations, coaching and training staff members, and administering payroll.

02/12/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Assistant Service Manager jobs

The necessary certifications that Assistant Service Managers must have to succeed are Automotive Sales Professional and Associate Service Executive (ASE).

02/11/2022: Moline, IL

The type of business an assistant service manager works for will determine their exact tasks and responsibilities.

02/01/2022: Las Cruces, NM

To write an effective assistant service manager job description, begin by listing detailed duties, responsibilities and expectations.

01/11/2022: Utica, NY

Resolve queries or complaints professionally, maintaining a polite manner at all times.

03/10/2022: Chattanooga, TN

Maintain a high number of service advocates due to ability to satisfy each desired need, building relationships and trust.

03/01/2022: Florence, AL

Step 3: View the best colleges and universities for Assistant Service Manager.

Butler University
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