16 Operations Manager Jobs in Vienna, VA
Auto Driveaway is Hiring an Operations Manager Near Vienna, VA
- Motivates a staff of professional drivers and office personnel.
- Evaluates condition of incoming and departing vehicles to identify all defects and request approval for recommended services. (Auto Detail, Preventative Maintenance and Body Repair)
- Track and Manage all active vehicle services through Cloud Based ERP system.
- Manage, Maintain and establish relationships with vehicle service providers to maintain the highest quality outcomes for services performed on client vehicles.
- Complete title and registration services at DMV locations on behalf of Auto Driveaway and our clients.
- Evaluates incoming pickup and delivery requests and determines driver assignments.
- Analyzes client orders and available drivers, plan and execute within client needs and expectations.
- Maintains 100% updates of internal systems, ensuring customer communication.
- Evaluates problematic conditions affecting service level and reacts accordingly to resolve issues.
- Communicates with personnel or customers as to estimate time of delivery or pickup. Coordinates delivery times to ensure customer satisfaction.
- Monitors and equalizes assignments to ensure maximum efficiency of pick-up and delivery assets to staff.
- Monitors and ensures performance of internal system that supports the dispatch function.
- Analyzes reports on a daily basis and identifies areas of improved efficiency.
- Implement driver assignments based on workforce availability scheduling parameters, ensures open issues for customer service are researched and resolved. Develop action plans with drivers to reduce service failures.
- Develop action plans to correct deficiencies in service levels.
- Communicates with regional manager in formulating driver efficiency and work schedules.
- Ensures compliance with all FMCSR, State and Local regulations regarding dispatch operations and communication.
- Assists with development of emergency contingency plans.
- Ensures all services are performed to client expectations.
- Ensures drivers maintain and submit receipts for all services performed.
- Supports corporate goals and objectives.
- Ensures all drivers are directed and managed within corporate personnel policies and procedures.
- Ensures proper security of company and customer assets.
- The incumbent of this position is expected to perform all other related duties as assigned.
- Safely operate Company and Client vehicles as needed.
- This position requires the ability to multi-task, establish priorities, complete assignments thoroughly and accurately, communicate effectively across company divisions and departments, as well as read and comprehend information.
- Must have strong management, human relations and communication skills.
- Ideal candidate will possess a strong logistic skill set.
- An understanding of customer service delivery techniques and problem-solving methods.
- Must be able to travel 2-3 times a year for meetings.
Job Summary
Full Time
Transportation
$120k-150k (estimate)
10/20/2023
06/11/2024
autodriveawaydc.com
VIENNA, VA
100 - 200
Private
BERNARD WRIGHT
$10M - $50M
Transportation
Related Companies
The job skills required for Operations Manager include Customer Service, Scheduling, Problem Solving, Communicates Effectively, Logistics, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Operations Manager positions, which can be used as a reference in future career path planning. As an Operations Manager, it can be promoted into senior positions as a Senior Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Manager. You can explore the career advancement for an Operations Manager below and select your interested title to get hiring information.
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