Austinburg Truck Center is actively seeking a full-time Service Manager for its Volvo/Mack truck sales and service dealership located in Austinburg, Ohio. This is an exciting and unique opportunity in a new multi-million dollar facility with new equipment and systems throughout. Are you energetic? Do you enjoy interacting with people? Do you have experience working on Class 8 Trucks? Do you have experience working on Mack or Volvo trucks? Do you have any related certifications such as ASE or Mack/Volvo? Do you take pride in working on your personal vehicle(s)? Are you looking to bring your skills to a company that cares about you like family, wants to see you succeed, and gets to know you as more than just a coworker? Do you like the "small town" feel of Ashtabula County? If this sounds like the job you've been looking for, we want to meet you!

Our Service Manager position has a very competitive compensation package with a range that depends on experience. We also offer excellent benefits, including medical, dental, vision, 401(k), paid holidays, paid vacation, life insurance, and more!

ABOUT AUSTINBURG TRUCK CENTER

Austinburg Truck Center is a Mack and Volvo Class 8 truck dealership located in an ideal location at the intersection of US RT 90 and State Route 45 in Austinburg, OH. Offerings include all Mack and Volvo commercial lines, parts and service, and more. The total staff of 15-30 employees will be the premiere resource for all commercial truck needs in the area.

You will help create a new culture that delivers excellent customer service, while drawing on the combined resources of entities which have over 70 years of Mack Truck experience, and 150 years of combined business experience. Everything you touch will be brand new - from the precast concrete building all the way down to your tools and equipment inside.

QUALIFICATIONS FOR SALES POSITION

• Valid Driver's License required; must meet company insurability standards
• Basic computer knowledge, including Microsoft Excel, Word, and PowerPoint
• Knowledge of dealership-specific parts/service software
• Experience with CRM systems, dealership-specific is a plus
• Minimum of high school diploma is preferred
• Ability to effectively communicate with people
• Dependable and organized
• Experience in Class 8 truck industry is preferred
• Candidates not already residing in Northeast, OH must be willing to relocate.

RESPONSIBLITIES, INCLUDE, BUT ARE NOT LIMITED TO:

• Assist customers in servicing, repairing, and explaining each service need.
• Understanding customers' requirements and concerns; matching requirements and concerns to various service options.
• Making the customer comfortable with the service being performed and keeping the customer informed and updated during the service of their vehicle.
• Keeps abreast of new products, features, accessories and attend product training as required.
• Maintain a service customer follow up system that encourages repeat and referral business and contributes to customer satisfaction.
• Motivating and supervising all service department personnel, as well as monitoring their performance in servicing customers.
• Creating goals and objectives for the department
• Maintaining a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately.
• Remain versed on all recalls, vehicle changes, factory bulletins, etc.
• Manage repair orders and shop workflow with Service Advisors and Management

Do you have a strong work ethic? Are you known for going above and beyond? Do you have a winning attitude and approachable personality? Do you take pride in your work? If so, you might just be perfect for this Sales Associate position.

WORK SCHEDULE

This is a full-time, salary position working typical weekday hours 8 AM 5 PM, but willing to work any hours necessary including weekends. This position is in-person at the facility (not work-from-home).

We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you have the experience we are looking for and are the right fit for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!