18 Account Manager Jobs in Norwood, MA
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AURUS is Hiring an Account Manager Near Norwood, MA
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Overview
As an Account Manager at our software company, you will be responsible for nurturing and expanding relationships with our clients. You will serve as the primary point of contact for client inquiries, providing support, and ensuring that their needs are met. This role requires a combination of strong communication skills, technical acumen, and a customer-centric mindset.
Key Responsibilities
- Build and maintain strong, long-lasting customer relationships with assigned accounts.
- Understand clients' software needs and effectively communicate them to the internal teams.
- Collaborate with the sales team to identify and grow opportunities within the existing client base.
- Serve as the primary contact for client inquiries and escalate issues as needed to ensure prompt resolution.
- Work closely with the customer support team to address client concerns and ensure a high level of customer satisfaction.
- Monitor account health, track key account metrics, and prepare regular reports on account status.
- Creating and Maintaining key project documents, Master Service Agreements, Non-Disclosure Agreements, Project Statement of Works etc.
- Identify opportunities for upselling or cross-selling additional software products or services.
- Relationship Management with processors, Acquirers, Issuers, 3rd Party Payment wallet providers, Payment Hardware Manufacturers
- Proven work experience as an Account Manager, Sales Account Manager, or relevant role in the software industry.
- Solid understanding of software products and services, with the ability to explain technical concepts to non-technical audiences.
- Excellent communication and negotiation skills.
- Ability to prioritize, multitask, and manage time effectively.
- Experience in delivering client-focused solutions based on customer needs.
- Proficiency in CRM software and MS Office suite
Job Summary
Full Time
$97k-134k (estimate)
03/31/2024
05/08/2024
aurus-group.com
<25
The job skills required for Account Manager include Customer Relationship, Communication Skills, Account Sales, Communicates Effectively, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.
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