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Job Title: Help Desk/Technical Support Eng III
Location: Murrysville, PA, 15668 (hybrid)
Duration:6 months
If anyone is interested in this position please reach me hr@atriyo.com
Job Description:
Product Support Representative –Software Support Services
The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
Rotating schedule, 8am-8pm to be discussed during interview process
Hybrid role, candidates must be able to be onsite at 1010 Murry Ridge Ln. Murrysville, PA on a regular cadence TBD by hiring manager in the interview process. Typically 3 days/week.
Roles & Responsibilities
These data migration/installation activities include the following:
Additionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs. This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch.
BEHAVIORS: The successful candidate will demonstrate:
GROWTH: The successful candidate will:
Minimum Qualifications
EDUCATION:
EXPERIENCE:
PROFESSIONAL OTHER REQUIREMENTS:
Required Skills
Help Desk/Technical Support
Job Type: Contract
Pay: $21.00 - $23.46 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Experience:
Work Location: On the road
Contractor
$83k-106k (estimate)
04/29/2024
05/12/2024