4 help desk technical support eng iii Jobs in murrysville, pa
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Help Desk/Technical Support Eng III
$52k-67k (estimate)
Full Time | Business Services
1 Week Ago
intellectt is Hiring a Help Desk/Technical Support Eng III Near Murrysville, PA
Hello Everyone.
Greetings of the day. We currently have an opening for a Help Desk/Technical Support with one of our medical device clients. If you or anyone you know is interested in this opportunity, please feel free to send your updated resume to vydehi@intellectt.com or reach out to me directly at 1 732 355 7412.
Role: Help Desk/Technical Support Eng IIILocation: Murrysville, PAJob Description
Education
Greetings of the day. We currently have an opening for a Help Desk/Technical Support with one of our medical device clients. If you or anyone you know is interested in this opportunity, please feel free to send your updated resume to vydehi@intellectt.com or reach out to me directly at 1 732 355 7412.
Role: Help Desk/Technical Support Eng IIILocation: Murrysville, PAJob Description
- The Product Support Representative has the primary responsibility within the call center for providing internal and external customer support for Philips Respironics compliance monitoring product line (Care Orchestrator) Beyond the primary call center job functions, this position will also provide customer support during new installations.
- These data migration/installation activities include the following:
- Coordination of pre-install activities (scheduling installs, reviewing Pre-installation checklists, completing Pre-installation readiness checks with customers, etc.)
- Remote configuration of software according to customer specifications.
- Post install support within the product support call center.
- Additionally, the role will assist customers with maximizing the utility of Care Orchestrator software by appropriately configuring the software and training end-users to meet individual customer needs.
- This position will also work closely with the software engineering team to resolve escalated customer issues and to determine requirements for future releases, as well as assist with testing future releases prior to launch.
- Research, record, and provide appropriate feedback and solutions to customers with regard to product complaints and events associated with the software application.
- Inform Product Managers on customer issues related to software utilization and software design.
- Must maintain technical expertise with both Respironics sleep therapy products and their usage as well as general networking and PC skills.
- Conflict Management, Timely Decision Making, Process and Time Management Skills.
- Market foresight, learning agility and teaming
- Ability to deal with multiple tasks and conflicting priorities
- An action/problem solving orientation including independent thought process and independent learning
- Maintain software and computer technical expertise
- Outstanding Interpersonal and communication skills
- Ability to work within a team environment
- Define with their manager goals for personal and professional development
- Take accountability to execute their personal development plan to grow within current role and to prepare for future roles
Education
- Minimum of an Associate’s degree, Bachelor’s degree preferred.
- I.T. related degrees preferred, but will accept other majors with relevant I.T. experience.
- A minimum of 3 years of appropriate IT related customer service.
- Experience in the medical device industry is highly desired.
- Professional phone skills and Customer Service Skills are highly desired.
- Experience with use of software including Microsoft Office, Word, Excel and SAP required.
- Must possess a good understanding of computer functionality and experience with software/hardware troubleshooting.
- A demonstrated understanding of computer networks and database structure is also required to perform the role.
- Knowledge of Windows XP, Vista, 7, and 8 Operating systems required.
- Knowledge of Android and iOS mobile operating systems is highly desired.
- Knowledge of SQL Server preferred.
- The first 2 months will be ONSITE for training M-F After 2 months 3 in office 2 remote..
Job Summary
JOB TYPE
Full Time
INDUSTRY
Business Services
SALARY
$52k-67k (estimate)
POST DATE
05/28/2024
EXPIRATION DATE
09/07/2024
WEBSITE
intellectt.com
HEADQUARTERS
ISELIN, NJ
SIZE
200 - 500
FOUNDED
2018
CEO
KIRAN MADALA
REVENUE
$5M - $10M
INDUSTRY
Business Services
Related Companies
About intellectt
Intellectt Inc. was founded to set a new standard in Consulting and Staffing Industry. Our company is made up of dreamers, calculated risk-takers, diligent people that go to fight for the brand of our client. Intellectt Inc. and our affiliated brands provide innovative talent solutions that make our clients businesses better. Our verticals include Healthcare and IT. We exist to become the finest and most esteemed staffing company across the USA and we look forward to putting our talents to use to push your organization forward.
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