At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

The Service Coordinator is responsible for efficiently and effectively coordinating service technicians to meet customer’s needs. You will manage and communicate with customers, sales teams, and management, while adhering to all order management and operational requirements of the position.

• Answer incoming service calls and schedule technicians. Schedule preventive maintenance activities monthly and process service requests.
• Generate and follow-up on service quotes and seek new business whenever possible.
• Guide and develop service technicians as appropriate, assisting in technical issue resolution.
• Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
• Ensure timely and accurate invoicing.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Displays team effort and dedication to customer by maintaining flexibility to work overtime and weekends as the business requires

Qualifications:

• A High School Diploma or equivalent and 2-5 years of experience in a related field is required.
• Operating knowledge of Microsoft office software and working proficiency with hand held computer (i.e. Smartphone, iPad).
• Proper phone etiquette and skills required.
• Knowledge of mechanical and electrical systems is preferred.
• This position is highly physical and requires regular use of hands, fingers, walking, stooping, and kneeling. It requires employees to regularly lift and or move up to 10 lbs., frequently lift and or move up to 50 lbs. and occasionally lift and or move more than 50 lbs.

Salary: $52,000-$60,000

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.