ATA Services, Inc is currently seeking to hire a Customer Services Representative to work on a temporary assignment with the City of Albuquerque Senior Affairs department.

• Pay: $15.00 per hour with weekly pay
• Schedule: Monday – Friday 8am – 5pm 
• Location: Downtown ABQ
• Must be able to pass a background check and drug screen

Perform a wide variety of customer service-related duties including but not limited to providing information to transportation customers, scheduling reservations for the senior population, preparing daily manifest schedules and receiving feedback from customers.

ESSENTIAL FUNCTIONS:

• Answer a multi-line phone system regarding transportation services for the senior population.
• Determine the best possible route and schedule for customers using the fixed and itinerant routes.
• Schedule reservations for senior customers utilizing the department transportation services and the computer-generated scheduling system.
• Schedule reservations for individuals enrolled in various senior meal site and volunteer programs.
• Enter data into computer and verify data for accuracy and completeness.
• Answer inquiries and provide information to walk-in customers.
• Furnish customers with transportation information such as services, routes, schedules and program eligibility.
• Determine an appropriate course of action for a variety of circumstances related to both the fixed and itinerant service.
• Input data to maintain and update records for the transportation program using the reservation scheduling computer system.
• Generate and distribute reports as needed utilizing a computerized reporting system.
• Operate a variety of office equipment including a two-way radio, copier, facsimile machine, adding machine and computer.
• Record and respond to a variety of questions and inquiries from the public over the phone and in person daily for fixed and itinerant services.
• Perform routine dispatching duties as assigned.
• Perform related duties and responsibilities as required.

REQUIREMENTS:

Education directly related to the minimum requirements below may be substituted for experience on a year-for-year basis.

High school diploma or GED; and Two (2) years of customer service experience.

Two-way radio operation experience preferred.