Director, Client Development

ASTOUND is a global powerhouse in experience design. We pride ourselves in crafting not just moments, but lasting memories. With the ability to deliver solutions in over 40 countries and a diverse portfolio boasting top-tier brands across sectors like consumer products, sports, entertainment, and technology, our work is a testament to our commitment to excellence. Our multidimensional approach encompasses everything from exhibits & tradeshows to architectural fabrication, experience design, digital engagements, retail design and more. With strategically placed facilities across North America and over 600,000 square feet of fabrication facilities, we are always at the nexus of innovation and execution.

THE ROLE...

The primary focus is to grow client relationships and revenues through the effective delivery of ASTOUND’s offerings, working with members of the office’s senior leadership team and serving as a trusted advisor to the client.

KEY RESPONSIBILITIES

Business Development:

• Actively search and network for new business opportunities, whether it’s a New Account or within an Existing Account; consistently maintain a healthy sales pipeline and close deals to increase market share and revenue.

Lead Management:

• Qualify inbound leads and collaborate with the internal Creative & Solutioning team to nurture and convert leads into profitable relationships.

Client Relations:

• Develop and maintain strong relationships with key decision-makers within client organizations to ensure long-term business partnerships and growth.

Sales Leadership & Brand Advocacy:

• Lead in Win Strategy and oversees collaboration of cross-disciplinary internal teams to drive to a win.
• Demonstrate that ASTOUND is a trusted, strategic partner to the client and drive a spirit of service and innovation with clients and internal team members
• Understand clients’ business and business issues and serve as a trusted advisor to drive effective solutions
• Develop, write and present incremental project proposals, scopes of work, schedules and staffing plans
• Build and maintain effective client relationships, ensuring that all client needs are listened to, understood and responded to in a timely way
• Collaborate with the creative, sales and marketing teams to develop strategies that enhance brand visibility and attract potential clients.
• Be able to quickly identify an opportunity and bring in Subject Matter Expert (SME) as see fit.
• Be a champion of extraordinary work – by providing inspiration, leadership and expertise in the agency’s offerings
• Exceed expectations with the overall quality of the work (ideas and impact), yielding recognition from the industry, award shows and our clients

People Management

• Ensure regular team meetings and manage communications between team members, ensuring all deadlines are met
• Promote collaboration and respect amongst team members

Your Mentality & Activity

• You say “yes” more than “no”
• You demonstrate a strong ability to lead multiple assignments at one time
• You’re comfortable in front of clients and confident in your role
• You’re a team player who is strong at collaboration and always willing to support others
• You are highly organized, with a keen eye for detail
• You are a believer in your accounts and are diligent about account growth planning (and do it on an annual basis for your accounts)
• You track and update your account activity daily. You realize your attention to “Pipeline Accuracy” is imperative to your individual & the organizations success
• You are budget conscience and respectful to both the client desires and demands as well as ASTOUND costs. You continually educate our clients on “what it takes” to accomplish specifics asks and help clients realize the value we provide.

COMPETENCIES

• Drive: Persistent despite challenges, always driving potential long-term payoffs. Develops as many relationships within a client organization as possible to foster partnership.
• Influencing Others: Works with others to influence the outcome of an event. Employs chains of indirect influence (e.g., "Get A to influence B so B will persuade C."). Uses more than one method to influence and adapts each method to the audience and context. Open to alternative opinions and able to modify an agenda based on the situation.
• Organizational Sophistication: Understands the organizational structure, its relevant power bases and decision-making processes. Makes sense of the client's organizational culture, including unspoken rules and practices, and how it informs behavior. Uses knowledge to build ongoing relationships internally or with clients to achieve results. Acts in accordance with organizational culture to produce best outcomes.

REQUIRED SKILLS AND QUALIFICATIONS

• Sales Focused & Results oriented
• Passionate about strengthening relationships and increasing revenue opportunities
• A minimum of five (5) years’ experience in an active sales role
• Strong Leadership Qualities
• Demonstrable and proven high level of competency in managing accounts in the exhibits, branded environments, and events industry
• Excellent organization skills
• Possesses excellent and professional relationship management and building skills
• Possesses and applies excellent attention to detail in all duties
• Proficient in understanding and usage of Salesforce proactively
• Positive attitude and ability to work in teams

Proficient in Microsoft Office Suite software

The Values You Align With:

Just as important as the skills you bring to our team, is alignment with our values. This means that as a collective we will collaborate with the same mindset to deliver incredible, market leading experiences for our clients.

• Steadfast Courage - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Unwavering Integrity - We hold ourselves to the highest ethical standards and prioritize honesty, transparency, and professionalism.
• Boundless Creativity - We push boundaries with innovative, collaborative ideas that surpass expectations and create unforgettable experiences.
• Unparalleled Service - We fearlessly take on challenges and make bold decisions to achieve remarkable results.
• Insatiable Curiosity - We never stop learning, exploring, and taking risks to create breakthrough experiences.
• Constant Collaboration - We thrive on teamwork, leverage diverse perspectives, and support each other to deliver experiences greater than the sum of their parts.

BENEFITS AND COMPENSATION

The compensation package will be commensurate with experience. Our employees are entitled to a standard set of benefits, including health and dental insurance and 401(k) with company match.

• Excellent Medical Insurance
• Excellent Dental Insurance
• Excellent Vision Insurance
• Paid Time Off, Holiday Pay
• 401K matching program after 90 days of employment
• 100% Company Life and Long-Term Disability Coverage
• Employee Referral Program

DIVERSITY COMMITMENT

At ASTOUND, our commitment to diversity, equity, and inclusion is helping us to create not only a great place to work, but also an environment where our employees, customers, and the communities we operate exist in a safe, productive, and enriching environment for everyone. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, and other characteristics protected by federal, state, or local laws.