About Us

Where Canal Street meets Bourbon Street, the newly renovated Astor Crowne Plaza New Orleans provides luxury accommodations amid the beating heart of the legendary French Quarter. Discover a rich diversity of elegant comforts and conveniences, including free Wi-Fi, flat screen HD TVs, a sparkling outdoor seasonal swimming pool, an acclaimed on-site restaurant and state-of-the-art fitness facility. Just outside, you'll enjoy a whirlwind of enchanting festivals, theater, music, cultural exhibits and culinary delights. At the Astor Crowne Plaza, associates are family not just employees. We offer complimentary uniforms, meals and 24/7 discounted downtown parking. Apply now so we can learn more about you! Don't meet every single requirement of this job? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Direct, monitor and assist in all hotel security and safety related programs. Perform protective, preventative, safety and security related enforcement functions touring hotel complex to ensure the safety and well being of all hotel guests, associates and vendors. Implements and monitors all related SOP's, Mission Vision and Values in a courteous and restrained manner in coping with emergencies, undesired conduct, disturbances and threats. 

Responsibilities

• Understands and implements Security related SOP's, property rounds and inspections.
• Completes daily documented tours of entire hotel complex, promotes safe work practices. 
• A complete understanding of all Emergency related procedures (Fire, Medical, Weather, Bomb Threat, etc). 
• A complete understanding of all security related systems -- CCTV, Radio, Key Card System, Fire Panel, etc. 
• A complete understanding of all incident reporting forms ensuring they are completed correctly based on factual investigations. 
• Ability to train managers and associates on all Emergency procedures. 
• Works closely with all hotel department heads and MOD's to ensure hotel security. 
• May participate in hotel investigations. 
• Assists Chief Engineer in maintaining key control procedures. 
• Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate.
• Takes immediate actions on security related issues. 
• Keeps abreast of local criminal activity that may impact hotel. 
• Is able to properly handle guests who may be under the influence of alcohol, drugs or are otherwise incapacitated. 
• Has a basic understanding of accounting procedures, may be required to develop and maintain the security department operating budget. 
• Projects confident, enthusiastic and helpful attitude. 
• Has a basic understanding of PC operation and a working knowledge of Microsoft Office Software programs and internet use. 
• Ability to remain calm in stressful situations, seen as a strong leader through-out hotel.
• Comply with attendance rules and be available to work on a regular basis. 
• Perform any other job related duties as assigned.

Qualifications

• College degree or courses will be considered helpful, safety and security related preferred. 
• Previous Law Enforcement, Military, Healthcare, or Hospitality related Risk Management experience. 
• Must have basic First Aid training.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning. 
• Leadership skills to motivate and develop staff and to ensure accomplishment of goals. 
• Able to set priorities, plan, organize, and delegate. 
• Written communication skills to be concise, well organized, complete, and clear. 
• Ability to work effectively under time constraints and deadlines.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs ​through EyeMed. ​Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. 

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.