Equivalent Experience
Description:
All contractors will be on an auto dialing making out bound calls to patients regarding the use of their medication. Do they have problems with medications, do they need refills, do they have questions about their medications. Their goal is to help improve the health of members by problem solving issues with the medications they are taking. When necessary they will partner with pharmacist and RN to determine the best process to handle each situation. They will be on multiple outbound campaigns throughout the year. Campaigns are outlined below.
1. MAT (medication adherence)
2. SUPD (supplement D)
3. QIM (Quality Improvement Measures)
These 3 major campaigns go hand in hand with adherence calls mentioned above in first part of job description.
Other outbound call campaigns these MATS (Medication Adherence Technicians) will float to are: Complex Case calls. There may be call campaigns offering vaccines, partnering with vaccine clinics too for Covid injections. They might also do call campaigns related to pharmacy at home services, MTM (Medication Therapy Management) COA (Care for Older Adults) scheduling type calls.- pharmacist review phone calls scheduled with the member for a full medication review.
Metrics:
1. Adherence to shift schedule
2. Making as many calls as possible per hour. 13-15/hr is average/benchmark.
3. Complete the calls. (getting the member on the phone and fully notating the call).
4. Spending as little time as possible in wrap-up time. If you leave a voicemail should only take 1-2 mins to get on to the next call. Wrap-up percentage needs to be at 12 % or less. 12% of total time logged in in wrap time.
5. Attendance - MAT's must work 40 hours per week. Make up missed time if needed. Attendance is the most important metric.
6. Time is tracked by how long you’re logged into the dialer. Log into dialer as soon as you clock and make that the last thing you do when clock out. MAT's are paid for time in the dialer making calls. Dialer time needs closely match timecard.
Contract until the end of the year.
Contractors can choose their breaks (will get one 30-minute lunch break, and two 15-minute breaks)
Skills:
CPHT, PTCB, Pharmacy Tech
About Aston Carter:
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At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.
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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.