A distinguished financial company is looking to add amazing induvial to their customer service rep team in Troy, Michigan.

Description:

Shift - First two weeks of training are 8am to 4:30pm, then 8:30am to 5pm. Training will be remote

Expectations are that the role will be hybrid in the future post training. Likely 3 days in office and 2 days from home. If someone may need more training, they will require them to be in the office 4 days a week.

The associate will be responsible for outbound policy procurement attempts such as calls, letters, e-mails, and faxes to insurance agencies, carriers, and borrowers to verify property insurance renewals. The associate must be able to research and document the attempts.

Responsibilities:

• Make outbound calls on a variety of loan and policy types in an attempt to secure policy renewals
• Follows workflow directive from the leadership team to determine priority of work
• Notates accounts to maintain record of due diligence and attempts made to obtain documentation
• Updates residential policies to maintain coverage and keep policies in an active status
• Communicates with leadership team over potential issues that will have a negative impact on the loan
• Communicates with borrowers and their agencies, adhering to client standards
• Maintains database and spreadsheet files
• Making an average of 35-55 outbound calls per day
• Working in a que of calls with other team member
• All calls made are customer service calls and NO PRODUCTS OR SERVICES ARE BEING SOLD OR SILICITED

MUST HAVE:

• at least 6 months to a year of customer service experience (call center experience is preferred, but will consider retail candidates)
• efficient in using a windows PC computer and navigating their software system (super easy to learn)
• analytical thinker, ability to ask follow up questions in a call to determine the reason behind a cancellation
• attention to detail, good verbal and written communication skills. Ability to notate accounts thoroughly

Training-

• Training will consist of 2 weeks of virtual training through Teams. Cameras are required during training. The first few weeks will be going through insurance basics, the type of calls they will take, and call auditing.
• After the first 2weeks they will go on staging, where they will be shadowed what they are doing before going live.
• After the first 4 weeks they will go live on calls

Performance will be based off of:

• # of calls placed
• documentation of calls
• first call resolution
• additional follow up

Experience Level:

Entry Level- this is a great way to get your foot in the door with an entry level position, allowing you to grow your career.

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.