Description :

Responsible for creating a personalized experience for patients and families while supporting clinical needs. Coordinates services / activities driving a positive experience and creating excellent public relations for the hospital.

Ensures daily functions of experience services are operated efficiently.

Top Skills Details :

Customer service, Spanish

Additional Skills & Qualifications :

• 1-3 years Previous experience in patient& family centered services or customer service department in a healthcare setting
• AA / AS degree preferred
• Experience in patient / family centered services or customer service department in a hospital setting highly preferred
• Fluency in both English and Spanish highly preferred
• Ensures the highest degree of professionalism, friendliness, helpfulness, and customer service at all times
• Ability to react calmly under stressful conditions and redirect families to appropriate resources
• Displays a professional image and is a role model in service excellence
• Desire to fill the needs of all internal and external customers with positive communication skills
• Exceptional verbal and written communication skills
• Excellent computer skills with strong Microsoft Office skills including PowerPoint, Access, Excel and Word
• Ability to work with numerous and frequent interruptions
• Ability to maintain confidentiality of sensitive patient information
• Ability to make small group presentations and engage families
• Fosters positive team morale and company culture

Experience Level : Intermediate Level

Intermediate Level

About Aston Carter :

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies.

We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the ., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through :

• Hiring diverse talent
• Maintaining an inclusive environment through persistent self-reflection
• Building a culture of care, engagement, and recognition with clear outcomes
• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.