AssuredPartners in Hunt Valley, MD, is hiring for a Customer Service Representative working with the Employee Benefits insurance industry. Do you have experience working in a high-volume customer service environment? Do you enjoy working with clients and gaining the satisfaction of helping others? If you are who we seek, then apply now!

Salary Range: $42,000-$48,000

Summary:

This position is responsible for day-to-day customer service and enrollment of designated client accounts.

The Ideal Candidate:

• An excellent problem solver, you thrive on making customers happy and coming up with great solutions
• You have a strong sense of teamwork, and you are highly dependable
• You are communicative and able to be effective via written and oral communication

If this sounds like you, we invite you to keep reading and apply!

Essential Duties and Responsibilities:

• Talk with client employees and HR contacts by phone concerning employee benefit-related questions, including Flexible Spending Accounts (FSA) and Health Reimbursement Arrangements (HRA)
• Answer and file various email questions of participants and HR contacts through multiple email boxes
• Key client employee enrollment data into an internet-based computer system using established office procedures
• Handle diverse customer service situations between employees, employers, and insurance carrier vendors in a professional manner
• Process client employee changes and terminations following established office procedures
• Track open carrier or client employee issues and report on progress toward completion.
• Assist client contacts with general insurance rules and compliance
• Review benefit communication material for accuracy and completeness.
• Represent AP Benefit Advisors in a positive and professional fashion with both internal and external customers.
• Provide team and client with appropriate timelines to ensure that expectations and turnaround times are met.
• Maintain composure and effectiveness under pressure in a deadline driven environment.
• Perform other duties as assigned.

Minimum Qualifications, Education and/or Experience:

• Call Center experience preferred
• High-volume work experience preferred
• Outstanding verbal communication skills and attention to detail
• Strong PC skills with the aptitude to learn new systems
• Knowledge of health, life, disability, FSA and HRA plans preferred

Certificates, Licenses, Registrations:

• Life and Health Insurance License and/or obtain within 90 days

Job Type: Full-time

Pay: $43,000.00 - $48,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Experience:

• Call center: 1 year (Required)
• High Volume work: 1 year (Required)

Work Location: Hybrid remote in Hunt Valley, MD