General Summary

The Member Services Coordinator is a key relationship conduit between the association and professionals in the industry, providing administrative, program and project management support to Association Acumen clients with a focus on membership and program management. While this position reports to one person, you will work closely and most often with your client team(s).

Essential Job Functions

Membership and marketing support: Coordinate membership and marketing activities for association clients to include customer service support for members via email and phone, produce group billings and membership invoices, maintain and update membership databases, enter new contacts, monitor processes, run reports, and contribute to improvements. Assist with organizing efforts that attract and retain members, including the development of recruitment and retention plans and drafting and sending member communications, with maintaining the website, social networks, and rosters. Contribute to content management plans. Assist with other membership and marketing functions, as necessary.

Meeting/Program Support : Assist with coordinating, planning, and executing client meetings and programs. Set up events in the online registration system(s); process registrations and payments; print name badges and tickets; register speakers, sponsors, and exhibitors; run registration lists; assist with meeting planning activities such as speaker coordination and communications, run pre and post-meeting reports; and assist with electronic and print promotions, website management, social media promotions, social event organization, venue coordination, and other event promotions assistance. Provide customer support; answer event and registration inquiries via phone and email.

Committee and volunteer support: Serve as staff liaison and primary support to client committees and task forces, as assigned. Participate in conference calls and meetings. Record and distribute minutes.

Database management : Maintain accurate and hygienic databases, add new contacts, monitor processes, run reports, contribute to improvements, and assist with conference and other event registration. Implement and process certificates. Back up the website and database monthly and lead annual database integrity project.

General administration : Support client teams by drafting correspondence, coordinating conference calls and meetings, compiling research, and maintaining files. Write copy and minutes; participate in editing and proofing processes. Professionally answer, screen, and forward incoming phone calls as appropriate while providing essential information and assisting with member renewals and conference registration.

Office management: Greet office visitors with a smile, open and distribute incoming mail and special deliveries, and prepare mailings.

Financial administration : Process payments, code checks, and provide invoices and payment confirmations as requested.

Provide support for other duties and projects, as requested.

Skills / Requirements

• Possess the ability to effectively work and handle numerous issues, tasks, and projects
• Have excellent attention to detail
• Enthusiastically learn and build upon established best practices
• Have demonstrated work ethic, excellent communication skills (both written and spoken), and deliver outstanding customer service
• Possess the discipline to work successfully without close supervision
• Be adaptable to ever-changing environments and situations
• Be proactive & ambitious, nimble & tenacious, creatively gutsy, take pride in excellence, and be open to continuous evolution, both personally and professionally
• Have proficiency with MS Word, MS Excel, MS Outlook, and databases
• Some travel required

Additional qualities we seek in an ideal candidate are an associate or bachelor’s degree or a minimum of three years in an office environment, including experience communicating with external parties and supporting more than one person. Association management experience is a plus.

Great Benefits

Competitive Compensation : Association Acumen offers a great comprehensive benefits package, including health insurance (80% employer paid), 401(k) with an employer match and profit sharing.

Commitment to Work/Life Balance: Recharge your batteries. Association Acumen offers paid vacation, 8 paid holidays plus your birthday off, flexible work schedules, remote working availability two days a week after completion of three month probationary period, personal time off (5 days annually) and earned time off for business travel. This adds up to over 30 paid days off per year! We also provide maternity leave coverage with 3 weeks at 100% pay plus the ability to use vacation and personal time.

Commitment to Education and Career Development : We believe strongly in life-long education and support professional development for our employees.

Association Acumen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.