16 Director of Community Relations Jobs in Austin, TX
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Associa is Hiring a Director of Community Relations Near Austin, TX
The Concierge Director oversees all Front Desk daily operations, including management of 8-10 concierge team
members for a 44-story luxury high-rise condominium tower in downtown Austin.
Candidates should enjoy working with people and thrive in a fast-paced environment. As the first point of contact for
residents and vendors, a professional appearance and polished communication skills are critical for success. This is a
salaried position and the typical workweek is 40 hours, Monday – Friday. Frequently, the director must be available to
answer employee phone calls outside of scheduled working hours i.e., night and weekends. At times, they will be
available to cover unscheduled absences outside of scheduled workdays. Customer, vendor, and employee interactions
will regularly occur in person, by phone, and virtually.
This is an excellent opportunity for a seasoned property management professional seeking professional growth with
an established management company operating in all major markets throughout North America.
Responsibilities:
- Oversee all concierge operations ensuring the community is satisfied with their amenity offering.
- Provide exceptional Customer Service by exceeding resident's expectations and their needs.
- Supervise team members performance providing mentoring when necessary. Ensures delivery of unsurpassed
- Contributes to team effort by accomplishing related results as needed.
- Train team members by completing orientation and provides ongoing direction and feedback.
- Complete daily inspections using checklists to ensure cleanliness.
- Responsible for a thorough understanding and effective performance of BuildingLink.
- Greeting residents, guests, and vendors according to company standards.
- Promptly answer, record, and complete all resident requests, phone calls, questions, or concerns.
- Monitoring and securing the lobby.
- Complete requests for service, such as but not limited to dry-cleaning pick-up and drop-off, petwalking,
- Follow all company policies and procedures, including company grooming standards.Display a positive and
Knowledge and Skills
- Proficient in Microsoft Office Suite and ability to learn the use of property management software
- Excellent communication skills – both oral and written
- Strong multi-tasking skills a must
- Strong ability to assess a situation, demonstrate good judgment, and resolve conflicts
- Attentive to details with excellent follow-through skills
- Flexible and organized
- Able to work under pressure
- Dependable and detail-oriented
- Strong customer service skills
- Outstanding interpersonal skills
- Must be willing to work a flexible schedule, including evenings, weekends, holidays, consistent with
Education and Experience
- 3-5 years of supervisory experience in a customer service or luxury
- High School Diploma or GED required
- Completed college courses or Bachelor degree a plus
- 3-5 years of supervisory experience in a customer service or luxury
- Experience working with demanding clientele
- Hospitality, luxury residential or luxury retail experience a plus
Job Summary
Full Time
Residential Real Estate Brokerage & Management
$66k-100k (estimate)
03/06/2024
04/23/2024
associaonline.com
DALLAS, TX
7,500 - 15,000
1979
Private
JOHN J CARONA
$500M - $1B
Residential Real Estate Brokerage & Management
Related Companies
About Associa
Associa is a Texas-based HOA management company that provides services such as property management and accounting for residential and commercial properties.
The job skills required for Director of Community Relations include Property Management, Customer Service, Communication Skills, Property Management Software, Microsoft Office, Mentoring, etc. Having related job skills and expertise will give you an advantage when applying to be a Director of Community Relations. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director of Community Relations. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director of Community Relations positions, which can be used as a reference in future career path planning. As a Director of Community Relations, it can be promoted into senior positions as a Top Community Health Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director of Community Relations. You can explore the career advancement for a Director of Community Relations below and select your interested title to get hiring information.
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