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We are looking for an experienced and visionary engineering leader to strategically guide our Planning and Staffing team. Planning and Staffing is a fullstack product team responsible for building the functionality that allows Assembled users to plan for what their support needs will be one hour from now, one month from now, and one year from now. The numbers we're responsible for inform hiring of thousands of agents, and our work drives the efficient allocation of millions of dollars across different parts of our customers' support teams. Our work is mathematical and involves the creative use of varied data to produce consistent, explainable, accurate results.
For example, the team’s work on capacity planning enables customers to identify how many people they need in each area of their support organization in order to provide their customers with a high quality of support. This information is used by support teams to plan for training and onboarding, by recruiting teams to plan when to hire, and whom to hire, and by finance teams to manage budgets.
You'll have wide autonomy to make product decisions and be the technical decision maker for your team. You'll end up working with product managers and design extensively to scope a project, engineers to build the product, and the business team to help launch and sell what your team has built. You’ll be working closely with our customers to ensure the team is building the right things and delivering value to our customers.
Full Time
$156k-192k (estimate)
09/20/2023
07/10/2024
assembledinc.com
New Orleans, LA
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