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We are looking for an OCTO -DCPS Helpdesk Specialist Journeyman (Webcam Interview).
DIRECT CLIENT Position
Length: 9-21Months
Work Address: OCTO - 200 I Street, SE Washington DC 20003
Immediate interviews – (Webcam Interview)
Please Note this position is 100% ONSITE.
Resolve technical issues and closing out assigned
· Service/Incidents requests within the agency's Service Level Agreements
· Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
· Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
· Log and route service requests and incidents in an incident management system.
· Provide a high level of customer service to end users daily ix. Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
· Troubleshoot issues related to agency specific applications and web applications.
· Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
· Collaborate with the IT leadership team to test and implement cost effective technology for District.
· Maintain service level agreements related to Desk Side support Service/Incident requests.
· Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents.
Responsibilities:
· Responds to and diagnoses problems through discussion with users.
· Ensures a timely process through which problems are controlled, including problem recognition, research, isolation, resolution, and follow-up steps.
· Supervises operation of help desk and serves as focal point for customer concerns.
· Provides support to end users on a variety of issues.
· Identifies, researches, and resolves technical problems.
· Responds to telephone calls, emails, and personnel requests for technical support.
· Documents, tracks, and monitors the problem to ensure a timely resolution.
· Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.
· Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
· Simulates or recreates user problems to resolve operating difficulties.
· Recommends systems modifications to reduce user problems.
Minimum Education/Certification Requirements:
Bachelor’s degree in IT or related field or equivalent experience; IT related certifications (CompTIA or equivalent) or equivalent work experience.
Job Type: Contract
Pay: $25.00 - $30.00 per hour
Experience level:
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor
$58k-72k (estimate)
03/17/2024
05/14/2024
aspiretechnologies.net
Bellevue
<25
The job skills required for Helpdesk Specialist Journeyman include Help Desk, Customer Service, Technical Support, Operating System, Microsoft Office, Installation, etc. Having related job skills and expertise will give you an advantage when applying to be a Helpdesk Specialist Journeyman. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Helpdesk Specialist Journeyman. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Helpdesk Specialist Journeyman positions, which can be used as a reference in future career path planning. As a Helpdesk Specialist Journeyman, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Helpdesk Specialist Journeyman. You can explore the career advancement for a Helpdesk Specialist Journeyman below and select your interested title to get hiring information.