Description

Position Summary:

The Business Systems Analyst role will be responsible for analyzing and documenting current systems functions to understand the business’ current issues/pain points and recommend changes to existing applications or interfaces. This individual will play a role in understanding business operations and strategies, gathering business requirements, performing use case analysis, providing functional support for IT applications and services, supporting functional and user acceptance testing, and providing project management and coordination services. Ability to influence and drive organizational change throughout the organization will be key.

The ideal candidate is process-oriented and brings both, strong technical acumen with data and business acumen to help inform & influence our team's continued growth and evolution. You thrive in a start-up like environment and enjoy a blend of supporting the day-to-day application needs of the business while working on the longer-term alignment to our company’s roadmap objectives.

Essential Duties and Responsibilities:

• Gather, document, and validate the business requirements and specifications of the system
• Create and maintain business process models, use cases, user requirements, and user documentation of the system
• Communicate and collaborate with the business stakeholders, technical team, vendors, and other parties involved in the project
• Conduct testing, quality assurance, user acceptance testing, and training of the system
• Provide support, troubleshooting, and maintenance of the system after implementation
• Create plan proposals, timelines, and budget/personnel requirements for leadership and related departments
• Lead IT projects, from conception to completion through internal resources and recruit external consultants and resources as needed

• Provide detailed documentation and training of hardware and software changes, upgrades, and purchases
• Offer constructive suggestions to users at all levels of technical experience
• Document/Maintain IT procedures for current inventory of applications, contracts, budget, vendors, and user accounts/set-up
• Work closely with managed service providers to ensure SLAs are met and activities are performed to completion
• Support current integrations for error handling and seamless execution
• Clean, analyze, and prep data for system mass-uploads to ensure accuracy and configured properly to meet outcomes
• Provide support, troubleshooting, and maintenance of the system after implementation
• Support acquisition activities to properly merge systems and processes to current organizational tools

Competencies:

To perform this job successfully, an individual should demonstrate the following competencies:

• Attention to Detail - Thoroughness in accomplishing a task through concern for all the areas involved, no matter how small. Monitors and checks work or information and plans and organizes time and resources efficiently.
• Problem Solving - Builds a logical approach to address problems or opportunities or draws on one’s knowledge and experience base and calls on other references and resources as necessary.Sense of curiosity approach to problems to seek to understand problems and dig into the root cause of the issues.
• Discernment/Judgement - Makes decisions authoritatively and wisely, after adequately contemplating various available courses of action.
• Communication (Oral and Written) - Effectively transfers thoughts and expresses ideas orally or verbally in individual or group situations.
• Drive for Results - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement.
• Technical Expertise - Applies and improves extensive or in-depth specialized knowledge, skills, and judgement to accomplish a result or to accomplish one's job effectively.

Qualifications

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individual’s disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's degree in IT, or equivalent
• 3 years’ experience in a Business System Analyst or similar role

Skills and Knowledge Requirements:

• Proficient in business process analysis and graphically depiction of flow (Visio )
• Experience in overseeing the design, development, and implementation of software solutions
• Strong Problem-solving skills and analytical abilities
• Strong meeting facilitation skills
• Excellent verbal and written communication skills (i.e., meeting minutes, emails, follow-up, etc.)
• Excellent organization skills
• Strong critical thinking and decision-making skills
• Ability to work without extensive supervision or direction
• Execute and follow plans for deployments and process changes

• Experience in supporting a diverse user base
• Experience in partnering with internal and external resources/vendors to deliver solutions
• Experience in distribution or logistics
• Ability to quickly learn evolving technologies and products

Preferred Skills and Knowledge:

• SalesForce (SFDC) maintenance experience
• Healthcare/Regulated Business Experience
• M&A Experience
• Master Data Management
• SQL experience
• Experience with ERP systems needed (P21 is a plus)
• Quality Management System experience
• Experience with security roles (Active Directory)

Physical Demands:

Individuals may need to sit or stand as needed, may require walking primarily on a level surface for periodic periods during the day, reaching above shoulder heights, below waist or lifting as required to file documents or store materials throughout the day. The position may require lifting heavy supplies and office materials. Travel up to 10% may be required.