POSITION: Banquet Captain

DEPARTMENT: Food & Beverage

REPORTS TO: Director of Food & Beverage/F&B Manager

FLSA STATUS: Nonexempt

Summary

Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Essential Duties and Responsibilities

Must be able to communicate effectively, both verbal and written, in English.

Must be able to make quick and accurate decisions.

Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required.

Supervises banquet servers.

Meets with Chef on Duty at start of every shift to review banquet event orders for menu, timing, special request and Chef's expectations.

Meet with client prior to start of event to review menu and itinerary.

Anticipate customers' needs, respond promptly and acknowledge all customers, however busy and whatever time of day

Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations.

Conducts lineup with the staff at the start of each shift. Inspects uniforms, reviews menus and event itineraries and provides a short training topic.

Prepares Captain's Reports, detailing the function and comments of the Host (on-site contact)

Promotes and maintains the highest level of customer service to all SAVOR guests.

Determines when a guest should not be served additional alcoholic beverages in accordance with SAVOR policies.

Must inspect function space prior to start of function to ensure cleanliness, organization and ambiance, (first impression, attractiveness, etc.)

Observes food being served to ensure that food is correctly garnished and arranged

Carries out responsibilities in accordance with the organization's/department policies and applicable laws.

Responsible for consumption sheets.

Ensure front and back of the house are maintained in a clean and orderly fashion.

Ensure all closing duties for staff are completed before staff sign out

Provide feedback on staff performance to manager and report disciplinary problems to manager and participate in the counseling of employees

Foster and promote a cooperative working climate, maximizing productivity and employee morale

Complete all paperwork and closing duties in accordance with departmental standards

Review status of assignments and any follow?up action with Banquet Manager and/or oncoming Supervisor

Notify Manager when low on item such as lemons, creamers, coffee etc.

All other duties assigned.

Supervisory Responsibilities

Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to prioritize multiple projects and meet strict deadlines

Ability to work under minimal supervision

Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed

Must have professional attitude and appearance

Some travel required

Education and/or Experience

High school diploma or GED

One year's experience as a banquet server or banquet Captain

Previous Supervisory experience preferred.

Skills and Abilities

To perform this job successfully, an individual can be trained

Certificates, Licenses, Registrations

Must have a current Food Handler's Certificate and be TIPS trained.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Daily lifting and carrying up to 20 lbs. Up to 10 minutes at a time.

Performing work through repetitive eye/hand coordination

Must be able to balance and have good manual dexterity

Constant reaching, standing, walking and stooping

While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events. Irregular hours dictated by events.