"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job title: Healthcare customer service representative

Location: Remote, AL (Remote)

Duration: 6 months (possible extension)

Pay rate: $16.25 per hour

Job Description:

Responsibilities:

• Responsible for educating membership on their targeted options.
• Ability to utilize multiple resources: client websites and navigate search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with the member.
• Can effectively utilize multiple internal system platforms: ISSAC, Image1, or both.
• Ability to use internal resources on hand (evi, Web-ex Teams, Team Educators) to problem solve. Adhere to schedule.

Minimum Experience required:

• 1 year previous experience in a contact center setting on outbound calls or dialer experience ideally preferred, and or telephonic sales experience
• phone skills
• computer skills
• basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
• Must be able to type more than 30 words per minute
• Customer Service Skills (history of customer service exp) preferred

Skills:

Required Skills:

• Excellent attention to detail
• Excellent problem solving abilities
• Proactive customer service approach
• Self-directed, highly motivated
• Ability to relate well to all types of people
• Ability to listen actively, responsively and show empathy.
• Ability to overcome objections
• Ability to utilize multiple resources: client websites and navigation search engines to find best places of care that offer convenient distances for client members while holding a successful and fluent conversation on the phone with a member.
• Aptitude for dealing with complex/challenging customers and demonstrated ability to deescalate a situation
• coachable
• willingness to learn
• enhanced collaboration skills
• team player
• dependable
• punctual
• flexibility to different personalities & situations
• great attitude
• problem solver
• professionalism
• ability to recognize the importance of educating and assisting the members we serve.

Education:

High School Diploma/GED or higher

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

#INDCNT

Job Type: Contract

Pay: $16.25 per hour

Schedule:

• Monday to Friday

Work Location: Remote