"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Desktop Support

Location: Rensselaer, NY 12144

Duration: 12 Month Contract

Pay Range is $20/hr. to 22/hr. on W2

Job description :

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

Responsibilities:

• Provides support for software, hardware and networking support for desktops, laptops, and servers.
• Supports Core, server products.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system.
• Ensures customer satisfaction throughout the service delivery transaction.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Provides follow-up on problems or escalation.
• Tests and certifies PCs, networks, servers, and client approved applications.
• Performs installs, moves, adds and changes as required.
• Supports network products from operational and maintenance perspectives.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• Performs disk replacement on enterprise storage products.
• Provides maintenance and support on legacy products.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

#INDCNT

Job Type: Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• Monday to Friday

Work Location: In person