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Looking for IT Technician/ Technical Support Technician/ Technical Support
Required travelling to customer site for about 30-40miles (70-80% travelling).
Have to travel by own vehicle and reimbursement will be provided by client.
Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.
Responsibilities:
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk. Integrate technical knowledge and business understanding to create. solutions for customers. Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents. Proactively and reactively look for solutions to prevent problems from occurring in team/technology area. Apply solutions to meet highly complex customer needs. Identify additional services that could lead to future service revenue growth. Provide technical consulting during contract renewal discussions. Build and maintain strong relationship up to senior management level in assigned accounts. Design and deliver support solutions using specific industry knowledge and expertise. Assist in managing delivery of industry support solutions. Lead Customer Expectation management as part of escalation process. Lead cross-team or large programs/projects. Coach or guide junior consultants.
Education and Experience Required:
Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired.
Knowledge and Skills:
Thorough knowledge of products and services offerings, organization, competition, third party products and market trends. Broad knowledge of corporate organization, job, and policies. Comprehensive business, technical or functional knowledge at an expert level. Communicate tactfully with diplomacy up to senior management levels within an organization. Active listening skills and ability to adjust messages to audience level. Problem-solving skills (proactive, reactive and creative). Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination. Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation. Provide suggestions for operational efficiencies.
Job Type: Contract
Pay: $27.53 - $36.00 per hour
Expected hours: 40 per week
Schedule:
Experience:
Ability to Commute:
Ability to Relocate:
Willingness to travel:
Work Location: In person
Contractor
$99k-125k (estimate)
03/15/2024
04/10/2024
The job skills required for Technical Support Specialist include Technical Support, Customer Service, Project Management, Problem Solving, Futures, Consulting, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Specialist positions, which can be used as a reference in future career path planning. As a Technical Support Specialist, it can be promoted into senior positions as a Technical Support Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Specialist. You can explore the career advancement for a Technical Support Specialist below and select your interested title to get hiring information.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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