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Mainly local travel in Greater Cincinnati area on a daily basis. Overnight stays may be required on short notice in other parts of the Service area
- Knowledge and expertise on HP-Indigo digital presses technology preferred- Minimum Vocational/Diploma / Associate Degree (technical field with 3 years field service experience)- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures- Provide mechanical and electrical support on-site- Electro Mechanical troubleshooting,- Customer facing communication, Internal communication- Deliver services to large enterprise, complex or corporate accounts- Use proactive monitoring procedures/tools to identify problem prevention opportunities
- Experience with support of full range of HP commercial and industrial large mass volume digital printers products
Knowledge/Skills:- Strong mechanical technical and communication kills and ability to improvise- Strong Customer relationship skills & ability to manage complex Customer problems.- Good teamwork with peers and HP personnel- Demonstrate consistent, acceptable performance- Schedule and participate in on-site account support meetings both internal and external
- extensive travel for training (6 weeks in 1st year)
Job Type: Full-time
Pay: $20.83 - $24.30 per hour
Expected hours: 40 per week
Compensation package:
Experience level:
Schedule:
Ability to Relocate:
Work Location: In person
Full Time
$37k-47k (estimate)
02/23/2024
06/20/2024
The job skills required for Technical Support Representative include Field Service, Troubleshooting, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Representative positions, which can be used as a reference in future career path planning. As a Technical Support Representative, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Representative. You can explore the career advancement for a Technical Support Representative below and select your interested title to get hiring information.