Ascend Autism is a provider of Applied Behavior Analysis (ABA) services to children adolescents. We are seeking an experienced Front Desk & Customer Service Coordinator to manage the front desk and triage in-bound calls and correspondence from prospective customers. In addition, the role will support the overall new customer enrollment process, as well as ongoing customer service. The role will also be responsible for daily monitoring of support requests from existing employees, as well as existing customers. They will report to the Operations Manager and work in collaboration with the administrative and clinical teams, as necessary.

Job Responsibilities:

• Manage all front desk responsibilities Monday-Friday from 8:00-4:30pm
• Answer incoming telephone calls of prospective customers while offering information to inquiries and supporting the intake of new customer enrollment requests
• Manage new customer enrollment process, including intake documentation collection and review
• Support existing customers via excellent customer service from regular check-in calls
• Perform eligibility verification checks and submit authorization requests
• Perform various forms of clerical work that include filing, copying, and faxing
• Schedule evaluations, meetings, and consultations for clients
• Coordinate client enrollment activities in partnership with HR’s recruitment activities
• Provide email support to employees and clients regarding scheduling and other service-related issues

What we offer:

• Competitive pay and health benefits
• Generous Paid Time Off
• A rewarding experience helping children and families reach their full potential
• Paid training / continuing education that will help advance your career
• Professional development and leadership opportunities

Qualifications:

• 2 years of customer service experience and/or in a healthcare intake role; experience with health insurance billing preferred
• Ideal candidate has experience in Behavioral Health and/or healthcare services
• Associates degree preferred
• Excellent verbal and written communication skills.
• Familiarity with technology-enabled operations (practice management systems, CRM, etc.)
• Strong sense of independence and self-motivation to consistently exceed set targets
• Ability to effectively prioritize, organize, and perform a variety of concurrent tasks
• Proficiency with Microsoft Outlook, Excel, Word, and PowerPoint applications and CRM tools

Job Type: Full-time

Pay: $19.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Application Question(s):

• Are you able/willing to work M-F from 8am-4:30pm?
• How far is your commute to 2603 Westwood Drive, Nashville?

Experience:

• Customer service: 1 year (Preferred)
• Front desk: 1 year (Preferred)

Work Location: One location