About Asbury
Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.
Are you passionate about developing talent, providing exceptional guest experiences, and innovating in the automotive industry? If you're seeking a fulfilling career move, your search is complete.
Our company has a great track record of providing excellent career opportunities for individuals who want to grow within the organization and positively impact our business and the daily lives of our team members and guests.
We're currently looking for a Sales Consultant to join our Call Center team!
This position entails our sales consultants handling all inbound sales calls, internet leads, chats, texts, and outbound follow-ups in a professional and effective manner. Follow up with our guests to answer any questions they may have and set a time for them to meet with a sales manager in our stores. Manage and maintain customer database with our CRM 100% of the time.
Company Benefits:
We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.

• Health Care
• Paid Time off
• Paid Holidays
• 401(k) Plan
• Dental Care
• Disability Insurance
• Life Insurance
• Flexible Spending Account
• Employee Assistance Program
• Employee Discounts
• Wellness Program

Essential Duties and Responsibilities:

• When interacting with customers, seeks to deliver exceptional guest experiences by
• going above-and-beyond. When not interacting with guests, give priority to helping
• other team members deliver exceptional guest experiences (e.g., by being highly
• responsive to their requests for information or assistance that will help them serve
• our guests.
• Treats all co-workers, customers, and vendors professionally and with respect.
• Attendance and Punctuality
• Adheres to Company Policies and Procedures
• Maintains a clean and organized work area.
• Maintains a professional appearance and adheres to the dealership dress code
• Consistently arrive at work at least 15 minutes before their scheduled time to allow for adequate time to meet with the team and prepare for the shift.
• Consistently attain specific tasks with this position, including answering leads as trained and professionally within 5 minutes of receiving them. Must maintain a 35% apt ratio and a 50% show ratio.
• Answer all incoming sales calls professionally as trained. Maintain a 60% appointment ratio and a 50% show ratio.
• You must first answer the guest's question before asking for anything.
• Read the email well and listen to the call well.
• Must follow up with every shown appointment that did not buy, find out why, and share it with the lead, sales manager, and Director in writing
• Complete eLead work plans on a daily basis. Note that you will not be allowed to handle incoming leads if your work plan is incomplete.
• Participate in required training sessions as indicated by the manufacturer you support and the organization.
• Spelling and grammar must be correct at all times.
• You must utilize your phone scripts and email templates at all times and exhibit you are proficient with them
• You must have extensive notes on 100% of our guests- tell a story so the manager in the store understands your conversations with our guest
• All appointments must be in eLeads. Soft appointments may be placed in the guest file (notes); you may not schedule soft appointments
• Agents must utilize their team leads and sales managers before contacting the Stores.
• Must be proficient in eLeads and text.100% of our guests must be entered into eLeads
• Daily check-out with team lead to review completed daily activities, and priority follow
• up with guests
• Ethics/Integrity—The teammate represents Asbury Automotive Group by conducting himself/herself in a professional and courteous business manner that demonstrates integrity and strives to create a healthy work environment for all team members.
• Must quote accurate information to our guests regarding pricing, equipment, or incentives
• Planning/Organizing—The teammate will be required to alternate between handling inbound leads and follow-up throughout their shift. Neither will be done at the same time. Your team lead or manager will decide the timing.
• Must be at work on time, follow instructions, respond to management direction, and solicit feedback to improve performance
• Oversees and protects the dealership's assets and projects a positive image for the company.
• Maintain conduct consistent with the duties of the position.
• Strive for harmony and teamwork with all other departments.
• Perform other administrative tasks as directed by management.
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

IND2
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.