Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock equity grant awards (select management and front-line team member’s eligible!)

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 8 weeks paid pregnancy leave (disability leave)
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities

Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on vehicle purchases, parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives
• Aggressive Employee referral program with bonus opportunities

The Payroll Support Specialist is responsible for assisting our Payroll Team and Operations Team across all dealerships to ensure accurate and timely processing of various support functions.

Essential Requirements

• High volume customer support experience
• Acute attention to detail, process, and organization
• Excellent customer service and communication skills, friendly, empathetic, and willing to help others – both customers and team members
• Strong sense of urgency coupled with the ability to multi-task in a fast-paced dynamic environment.
• Intermediate Excel and MS Office skills
• Meets department productivity and quality standards

Position Responsibilities

• Monitor Solar Winds (ticketing system) queue, assign tickets as needed, research, document, and resolve issues promptly, accurately, and efficiently handle incoming calls to the payroll hotline
• Set up new employees in UKG and various applications
• Process weekly pay cards and monthly permanent cards
• Process supervisor updates
• Work with the dealerships to resolve payroll issues and concerns
• Receive and distribute all incoming mail items including but not limited to Garnishments and VOEs
• Answer questions and assist with issues related to pay and time for all associates
• Assist new hires with login issues
• Assist employees with self-service applications
• Support the processing team with administrative tasks
• Understand industry standards and functions, company policies, absentee policies, and pay practices
• Other responsibilities that may be assigned by your supervisor

Career Growth and Advancement Opportunities

• Payroll Specialist
• Lead Payroll Support Specialist
• Time and Attendance Specialist

• High volume customer support experience
• 1 year of Payroll experience (UKG and Dayforce preferred)
• 1 year of HR Admin experience
• Strong computer skills