Manager of HR Operations

Manager of HR Operations

The Manager of HR Operations and Employee Service Center ensures the effective functioning of HR processes and systems. Providing insights and data-driven recommendations to optimize human resources functions. Oversees the Employee Service Center, managing a team of HR professionals to provide high-quality customer service and support on a wide range of HR inquiries, transactions, and processes.

Key Responsibilities

• Monitor service center metrics and key performance indicators (KPIs) to assess performance, identify areas for improvement, and drive continuous improvement initiatives
• Foster a customer-centric culture within the Employee Service Center, emphasizing empathy, professionalism, and responsiveness in all interactions with employees, managers, and stakeholders
• Monitor customer feedback and satisfaction scores and implement corrective actions as needed to address areas for improvement
• Ensure accurate and consistent interpretation and application of HR policies, procedures, and guidelines in responding to inquiries and processing transactions

Qualifications

Experience

• 5 years' experience in HR operations, HRIS systems, and employee service delivery required
• Strong knowledge of HRIS platforms, benefits administration, payroll processing, and HR compliance requirements required
• Demonstrated success leading and developing high-performing teams, with a focus on customer service excellence and continuous improvement required
• Healthcare experience preferred
• Leadership experience preferred

Education

• Bachelor's degree in Human Resources, Business Administration, or a related field required
• Master's degree in Human Resources, Business Administration, or a related field preferred

What We Offer

• Earn a competitive and highly progressive leadership salary
• Benefit from health plans that are focused on health and wellness including medical, dental, vision and wellness beginning within 30 days of hire
• Experience a healthy work-life balance with our generous earned time off (ETO)
• Continue to enhance your education through our tuition reimbursement and tuition repayment plans

At Asante we believe that we are defined by our values - the traits that guide us as we serve patients and the community:

Excellence - Respect - Honesty - Service - Teamwork

Asante is an equal opportunity employer. We are committed to employ and advance in employment women, minorities, qualified individuals with disabilities and protected veterans.