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This role is responsible for providing industry-leading service while meeting the quality and KPI expectations at Arvato. Responsible for supporting business objectives to ensure client satisfaction with products and services.
Oversee customer accounts to ensure SLAs are met and create, generate, and maintain reports (daily, weekly, monthly as required by the customer) used for internal and client communications.
Responsible for monitoring processes related to customer specific requirements and order management for our ecommerce businesses.
Manage inventory updates, promotional planning, customer return cases, and inbound planning.
Prepare and maintain status reports, modify schedules, prepare status reports for management, clients, or others.
Assist the Account Manager in providing data, advice and resolving problems.
Work closely with operations to ensure program requirements are met on a daily basis and prepare for and participate in business reviews with the customer.
Create deliveries daily and monitor order processing.
Monitor stock availability to ensure that all orders are cleared in a timely manner.
Support account and purchasing team to troubleshoot issues with orders.
Communicate with customers on order status and expected delivery dates.
Coordinate return shipments (e.g. create return labels).
At least 3 years of Customer Service Experience.
At least 2 years using Microsoft Office; intermediate to advanced level experience in Excel, Power Point and Power BI required.
3PL, Supply Chain, Logistics or similar experience preferred.
Ecommerce experience preferred.
Strong organizational skills.
Solid analytical ability and Strong verbal and written communication skills.
SAP knowledge.
Project management experience is a plus.
Medical, Dental, Vision, Life Insurance, and Disability Pay.
401(k) with company matching up to 6%.
Paid Time Off, including paid holidays.
Flexible Spending Accounts.
Voluntary benefits such as legal and financial assistance, pet insurance, and more.
Employee Assistance Program.
Ongoing employee development opportunities including tuition reimbursement, scholarships, and training.
Commuter benefits.
Employee engagement activities.
Full Time
$63k-82k (estimate)
04/24/2024
05/08/2024
The job skills required for Client Services Representative include Customer Service, Written Communication, Planning, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Representative positions, which can be used as a reference in future career path planning. As a Client Services Representative, it can be promoted into senior positions as a Client Service Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Representative. You can explore the career advancement for a Client Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Client Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Services Representative job description and responsibilities
Providing the clients with product and service knowledge.
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The Client Services Representative performs Masterfile maintenance and quality control, facilitates requests supporting audit exams and reviews, ad-hoc regulatory requests and self-testing.
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The Client Services Representative provides various customer service functions that support the patient care units and off-site lab customers.
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The Client Services Representative reflects the mission, vision, values of NM and adheres to the organization's Code of Ethics and Corporate Compliance Program. Complies with all relevant policies, procedures, guidelines, other regulatory and accreditatio
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Planning and making a schedule for the monthly meetings with the clients.
03/01/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Services Representative jobs
A Client Services Representative needs to be familiar with every part of a site.
01/02/2022: Fargo, ND
Representatives who work for utility and telecommunications companies may help customers with service problems, such as outages.
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Review the job description for a Client Services Representative.
01/01/2022: Carson City, NV
The CSR works is to set expectations for both the client and the specialist so that realistic goals are set and achieved.
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The representative may be seated at a desk or workstation, or they may be on the phone with clients.
02/17/2022: Knoxville, TN
Step 3: View the best colleges and universities for Client Services Representative.