Title: Business AnalystProgram Manager

Location: St Paul, MN (Hybrid)

Durations: 8 18 months

Primary Responsibilities:

• Understands the project drivers and expected business outcomes.
• Develops the business analysis and training approaches in collaboration with key stakeholders to achieve business outcomes.
• Documents swimlane and detailed process maps for in-scope processes.
• Documents procedures and desktop references for each process step.
• Develops training materials and delivers training.
• Logs and follows through to disposition.
• Project-related risks, action items, issues, and decisions; escalates issues and risks as needed.
• Monitors progress, tracks hours, and reports status.

Primary Deliverables:

• Swimlane diagrams
• Detailed process diagrams
• Procedures
• Desktop references
• Training materials
• Training delivery
• RAID Register
  • Risks
  • Action Items
  • Issues
  • Decisions
• Status Reports (including hours burndown)

Mandatory Qualifications:

• B.S. or B.A. degree (4 year) (or Associates degree plus an additional 5 years'
• experience)
• Proven competency in property tax calculation/accounting.
• 5 years' experience in business process modeling.
• 5 years' experience in developing and delivering training.
• Intermediate-level skills MS Office Suite including Visio.

Desired Qualifications:

• Experience managing projects in state, county, or city governments or non-profit sector.

• Experience with Tyler tax system software.
• CBAP certification from IIBA, or other Business.
• Analysis or Process-related certification.
• Note: Diverse and bilingual candidates are strongly encouraged to apply.

General Skills and Abilities:

• Business acumen
• Elicitation skills
• Relationship-building skills
• Practical and pragmatic process-orientation; efficient and effective
• Has or can quickly earn trust and credibility with stakeholders through action and transparency.
• An "honest broker" can deliver bad news in good ways.
• Ability to communicate up-down-and-across.
• Influencing skills
• Analytical, strategic, creative, and systems thinking skills
• Ability to analyze problems, identify and evaluate options, and implement solutions.
• Ability to determine priorities, plan workload, and meet deadlines.
• Ability to develop and manage budgets.
• Knowledge of Business Analysis best practices; ability to adapt to the needs of the organization/Project.
• Performs at high levels under pressure, even during organizational chaos.

• Coachable; open and receptive to continual feedback
• General Management skills.

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