`EMPLOYMENT NOTICE

Artisan Center Theater, a renowned performing arts organization in Hurst, is seeking a proactive and organized individual to join our team as Guest Services Manager & Group Sales Coordinator, playing a crucial role in ensuring smooth and efficient operations of our ticketing services, enhancing customer experiences, and contributing to the overall success of the theater. This leadership position requires exceptional communication, customer service, and managerial skills.

JOB TITLE: Guest Services Manager & Group Sales Coordinator

STARTING DATE: January 22nd, 2024

SALARY: $15.00 an hour and salary determined after a 90-day probationary period.

REPORT TO: Director of Administration - Jennifer McCallum

Qualifications

• Bachelor's degree in Business Administration, Arts Management, Hospitality, or a related field (preferred but not mandatory).
• Proven experience in a leadership or supervisory role, preferably in a box office or ticketing environment.
• Exceptional customer service skills with the ability to handle difficult situations with tact and diplomacy.
• Strong organizational and multitasking abilities to handle high-pressure situations and meet deadlines.
• Proficiency in using ticketing software and systems (experience with industry-standard platforms is a plus).
• Excellent communication skills, both verbal and written.
• A passion for the performing arts and an understanding of the theater industry is advantageous.
• Flexibility to work daytime, evenings, and weekends as per theater performance schedules.

FULL JOB DESCRIPTION

Ticketing Operations

• Oversee all aspects of ticket sales, including walk-in customers, phone inquiries, and online purchases.
• Ensure timely and accurate processing of ticket orders and reservations.
• Coordinate with the marketing team to promote ticket sales and implement special promotions or discounts.
• Monitor ticket availability and suggest strategies to maximize ticket revenue.

Customer Service

• Train and supervise box office staff to provide exceptional customer service to theater patrons.
• Resolve customer complaints and address ticketing, seating arrangements, and performance schedule inquiries.
• Foster a positive and welcoming environment for all patrons, ensuring their needs are met professionally and courteously.

Reporting and Financial Management

• Generate daily, weekly, and monthly sales reports for management review.
• Maintain accurate records of ticket sales, revenue, and other financial transactions.
• Assist with the reconciliation of ticket sales and financial reports.

Staff Management

• Recruit, train, and supervise box office personnel, ensuring adequate staffing for all performances and events.
• Conduct performance evaluations and provide constructive feedback to team members.
• Organize and lead regular meetings to communicate updates, goals, and expectations.

Technology and Systems

• Oversee the implementation and maintenance of ticketing software and systems.
• Troubleshoot technical issues related to ticketing and work with IT support if needed.
• Stay up-to-date with industry trends and best practices in ticketing technology.

Collaboration

• Collaborate with other departments, including marketing, production, and front-of-house, to ensure seamless coordination for performances and events.
• Assist in planning and executing special events, fundraisers, and promotional activities.

Artisan Productions is a unique non-profit 501(c)(3) most prominently known as Artisan Center Theater for the past 20 years. Our mission is to create dream-makers in our community through hope, joy, and optimism in the performing arts.

Join our dynamic team and be a part of an artistic community that thrives on passion and creativity. As the Box Office Manager at Artisan Center Theater, you can contribute to unforgettable experiences for our audiences and play a significant role in our continued success.

To apply, please submit your resume, cover letter, and references to jennifer@artisanct.com and schedule an interview. Applications will be accepted until the position is filled.

Artisan Center Theater

444 E. Pipeline Road

Hurst, TX 76053

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Expected hours: 40 per week

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Hurst, TX 76053: Relocate before starting work (Required)

Work Location: In person