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This position is a hybrid schedule, we are looking for someone that can work 2 overnight/night audit shifts, as well as 2-3 PM/3-11PM shifts.
HOTEL FRONT DESK EXPERIENCE IS REQUIRED. CANDIDATES WITHOUT HOTEL FRONT DESK EXPEIRIENCE WILL NOT BE CONTACTED.
SUMMARY: Accommodates guests of the hotel by performing the following duties:
ESSENTIAL FUNCTIONS:
· Greets, acknowledges, registers, and assigns rooms to guests.
· Handles confidential information, including guest records, with a high degree of integrity and privacy.
· Promptly and effectively deals with guest requests and complaints following company policy.
· Answers and routes calls as appropriate; takes guest messages with accuracy and sends to appropriate manager.
· Responsible for cash drawer contents and transactions during shift with appropriate reporting.
· Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
· Answers inquiries pertaining to hotel services; registration of guests; and travel directions.
· Assists with sales and marketing efforts as directed by the General Manager and completes required documentation.
· Offers and properly handles requests for wake-up calls.
· Records pertinent guest information in the guest services log.
· May assist in replenishing restaurant as needed and keeps area clean.
· Ensures common area/lobby and front desk is always clean.
· Performs laundry functions as directed.
· All other duties as assigned by management.
COMPETENCY:
To perform the job successfully, an individual should demonstrate the following competencies:
· Problem Solving - Identifies and resolves problems in a timely manner.
· Customer Service - Responds promptly to customer needs; responds to requests for service and assistance.
· Team Work - Contributes to building a positive team spirit by following company procedures.
· Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.
· Organizational Support - Follows policies and procedures including but not limited to, dress code policies.
· Adaptability - Able to deal with frequent change, delays, or unexpected events.
· Attendance/Punctuality - Is consistently at work and on time.
· Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan.
· Initiative - Asks for and offers help when needed.
· Planning/Organizing – Prioritizes and plan and schedule per management expectations. Uses time efficiently.
· Professionalism - Treats others with respect and consideration regardless of their status or position.
· Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work to ensure quality.
· Quantity - Meets productivity standards; completes work in timely manner.
· Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Job Type: Full-time
Pay: From $14.00 per hour
Benefits:
Schedule:
Work setting:
Experience:
Work Location: In person
Full Time
Accommodations
$34k-45k (estimate)
05/09/2023
08/13/2024
fourpointsokcquailsprings.com
OKLAHOMA CITY, OK
<25
2010
ARIF SIDDIQUI
<$5M
Accommodations
The following is the career advancement route for Guest Services Representative/Front Desk positions, which can be used as a reference in future career path planning. As a Guest Services Representative/Front Desk, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Representative/Front Desk. You can explore the career advancement for a Guest Services Representative/Front Desk below and select your interested title to get hiring information.