Description

Position Summary

The Account Manager partners with their retail dealers and identifies opportunities to help them grow their business by meeting or exceeding their sales goals. This role manages a group of assigned, active dealer accounts as well as new dealers that join our program. The Account Manager will understand and operate with a “sell through” philosophy and approach that helps their retail dealers maintain a 50-point profit margin (goal) with no hidden objectives or goals. 

Key Accountabilities

¨ Develop and maintain relationships with your assigned dealer accounts in order to meet or exceed established sales goals (OWN the relationship/account).

¨ Develop plans to expand each dealer’s business in order for Arrow Sewing furniture to be a more meaningful part of the dealer’s overall business. 

¨ Direct contact with dealers and consumers via phone and email on a daily basis. This includes order processing, regular outbound calls to active and inactive dealers, and maintenance of dealer status. 

¨ Work with the internal Arrow Sewing teams to service our dealers. 

¨ Demonstrate and explain the Arrow product line, answering customer and prospective dealer questions about our programs and products. Comfortable assembling entire line of sewing furniture (once trained). Create positive awareness of the Arrow Sewing brand.

¨ Prepare and track sales goals for assigned dealers. Review sales reports and identify trends and business opportunities for assigned dealers. Provide monthly and quarterly sales reports and presentations, including appropriate action steps and plans to achieve sales goals. 

¨ Ability to travel for trade shows.

o Up to 6 consumer shows

§ Typically Wed-Sat

o Up to 2 industry shows

§ Typically Wed-Fri 

Position Specific Qualifications

Dealer Focus: Demonstrates an understanding of the needs and expectations of our dealers and makes them a high priority. Maintains contact with dealers and uses their understanding of dealer needs and expectations as the basis for decision making and taking action. Values the importance of high-quality customer service. 

Building Collaborative Relationships: Identifies and builds trusted relationships with customers, dealers, and fellow associates. Maintains and strengthens these relationships to help identify business ideas, concepts and opportunities that help drive additional revenue. 

Drive for Results: Motivated by success and passionate about working to achieve higher results. Persists to complete tasks/responsibilities. Operates with personal ownership, and continuously looks for ways to improve performance. 

Effective Communications: Demonstrates the ability to convey information to others effectively and efficiently. Facilitates the sharing of information with our internal and external customers through strong verbal, nonverbal, and written communications. Able to communicate in a wide variety of styles and to various audiences, to create understanding and drive appropriate actions. 

Planning and Organizing: Marshals appropriate resources (people, funding, material, support) to get things done. Uses resources effectively and efficiently. Maintains accurate and complete records. Manages work effectively, including setting goals, timelines, and providing status updates. 

Technical Aptitude (Proficiency): Comfortable acting as the “expert” when handling questions and issues from dealers, prospective dealers, and customers. Demonstrates a strong consultative sales and service approach. Understands design and components of ready-to-assemble furniture and is comfortable assembling furniture as part of training process. As a back-up, may also be involved with assembly of furniture for dealer and customer purposes.

General Qualifications

Drive to Ascend: Applies energy and ambition to achieve goals and fulfill dreams.

Integrity and Trust: Does what is right and acts in a straightforward and consistent manner, avoiding politics and gossip. Is seen as a direct, truthful individual, and presents truthful information in an appropriate and helpful manner. Doesn’t misrepresent himself or herself for personal gain. 

Team Player: Collaborates, cooperates, supports, and leads people to what is best for the group (without being a “yes person”). Works with others to achieve shared goals. Encourages and facilitates cooperation and trust. 

Enthusiasm: Regularly exhibits cheerfulness, sense of humor and positive “can do” attitude. Demonstrates an excitement and eagerness to service our customers and complete work assignments. 

Accountability: Takes personal responsibility for the success of Arrow Sewing by appreciating and supporting standards and processes. Takes responsibility for all work activities and personal actions. Follows through on commitments. Acknowledges and learns from mistakes without blaming others. Recognizes the impact of one’s behavior on others. 

Requirements

Education and Experience Requirements:

¨ Bachelor’s degree or commensurate work experience (account management, sales, retail, customer service)

¨ Minimum 2 years’ experience customer service (phone and email preferred)

¨ Ability to work in a fast-paced environment and accomplish projects with little supervision

¨ Comfortable working with computer systems (Microsoft Dynamics GP, EDI, strong familiarity with Microsoft office suite – particularly Word, Excel, and PowerPoint)

Minimum Performance Standards

¨ Time spent with customers/accounts

¨ Achieve annual sales goals as well as sales goals for each account

¨ Strong satisfaction expressed by dealers and Arrow associates

¨ Timely fulfillment of brochure requests, invoicing, order processing and trouble resolution 

ARROW SEWING

OUR VISION (WHY we do what we do) - ARROW SEWING is in business to create an extraordinary crafting experience for our customers by providing a wide range of well-designed quality furniture and accessories at prices that attract many discriminating sewists, quilters and crafters. Our customers are looking for solutions for organization, storage, and ergonomics.

HOW WE DO THIS - We accomplish this Vision through a quality and profitable brand for our dealers and channel partners, careful selection and excellent treatment of our business partners and a welcoming environment for our employees. Our marketing strategies focus on matching well-designed products to the appropriate sales channels aimed at attracting a wide range of customers. Our customers enjoy the benefits of fast delivery times and a world-class customer service experience.

WHAT'S IMPORTANT TO US - Have Fun: Enjoy your work and provide quality products that help our customers enjoy their hobby. Take care of your family: Whether it is our family of customers, our family of dealers, or the kids who greet us when we get home, take care of your family. They should always be first. Grow: Whether it is learning a new skill or building the Arrow Sewing brand, try something different and learn something new.

All candidates who have received a written offer of employment from Arrow will be required to undergo background check in accordance with Arrow’s policies.

Arrow is an Equal Employment Opportunity Employer.

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