Description

Service Manager - Material Handling Equipment - $2000 Sign-on Bonus

No company can promise uncompromised customer satisfaction without the people to back up and deliver that promise. At Arnold, we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Manager helps Arnold to keep that standing.

SUMMARY

The incumbent is responsible for administering and prioritizing all repair and set-up work done for customer machines and internal equipment, supervising associates' performance and communication, managing customer relations and invoicing procedures, and financial management of the service department.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise staffing and retention of date training for technicians, dealings with other internal departments, and after-hour assignments.
• Review all invoicing for timeliness and accuracy
• Resolve customer complaints quickly and with Silver Service commitment.
• Acquire new business and quote repair costs accurately and timely.
• Promote safety with education and training while controlling worker's compensation expenses.
• Supervise service truck fleet maintenance and inventory
• Resolve all issues with manufacturers including but not restricted to warranties.

PHYSICAL DEMANDS AND WORKING CONDITIONS

• Ability to operate a computer keyboard and sit for long periods.
• Ability to supervise clerical and service repair work assignments.
• Ability to drive to visit customers and vendors.
• Ability to perform assignments away from the home branch. Average travel requirements of 6 times per year.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to demonstrate effective written, verbal, and interpersonal skills.
• Ability to operate a computer and comprehend various software programs.
• Skilled in performance management, negotiation, leadership, problem-solving, and motivation.
• Ability to manage under stress with a Silver Service attitude.
• Ability to plan, organize, and prioritize assignments to meet deadlines with a high degree of accuracy and detail.
• Knowledge about repair requirements and inventory lines.
• Knowledge of financial reporting and expense control for the service department.
• Ability to provide adequate training opportunities for self and staff.
• Knowledgeable about marketing and acquiring new business.

EDUCATION AND EXPERIENCE

The minimum requirements for this position are as follows: two years of higher education, three to five years of work-related experience in marketing, customer relations, machine setup and repairs, management and supervision of people and procedures, and current and clean Class B CDL.

The preceding statements describe the general job responsibilities and are not intended to be construed as an exhaustive list of tasks and skills required of the job incumbent. This job description may be re-evaluated and/or modified at any time without notice to the incumbent.

MEASUREMENTS OF A GOOD SERVICE DEPARTMENT

• Administration ratio
• Customer billing rate
• Gross margin on labor
• Gross margin
• Expenses
• Net profit
• Average technician billing
• Technician expense hour
• Rework
• Policy adjustment measures for training required

Arnold Machinery is an Equal Opportunity Employer.