Description

Service Writer / Admin (Material Handling)

Position Overview

No company can promise uncompromised customer satisfaction without the people to backup and deliver that promise. At Arnold we have assembled the most comprehensive machinery support team in the western United States. There is nothing in our inventory as valuable as the associates who carry our reputation into the marketplace. With the training we provide, the Service Writer helps Arnold to keep that standing.

Essential Job Functions

• Acting as a liaison between the customer and dealership
• Promoting and ensuring customer satisfaction by assisting with the enhancement of labor and parts sales
• Writing up, monitoring, reviewing and assisting of job closing
• Greet walk-in customers and take customer calls
• Accurately determine if machine warranty applies. Advise customers of warranty status prior to performing any service. If unable to determine status due to lack of information, inform the customer that the job will be charged as revenue until information identifies it as warranty
• Review the work schedule daily with the Service Manager to update work-in-progress (WIP) priorities, segments, parts deliveries and completion deadlines
• Works with Service Manager to ensure that repairs are performed within the labor hours quoted or estimated to customer
• On jobs where written authorization is not obtained prior to dispatch of mechanic, follow up with Service Manager that the mechanic obtains a signature of the customer's representative prior to start of job
• Process time cards for technicians and maintain service reports
• Assist Parts Manager with ordering parts, maintaining inventory control, and restocking as required
• Fill in at parts counter with customer orders when necessary to maintain professional and timely response for parts inquiries
• Assist Sales department with paperwork including financial documents, machine orders, etc.

Non-essential Job Functions

• Assure that service personnel adhere to safety, housekeeping and other company policies and procedures with the assistance of Service Manager
• Compare the final invoice with the service proposal. Verify that work accomplished is to customer's expectations
• Assist the Service Manager with the administration of the Service Department
• Keeps the Service Manager currently informed on all matters of managerial importance
• Assist the parts manager with administration of parts department

Other Skills/Abilities Desired

• Candidate with an ambitious and proactive attitude, and strong work ethic
• Detail oriented with an ability to solve problems with little direct supervision
• Proficiency with Microsoft Excel & Word
• Good mathematical proficiency

Physical Demands and Working Conditions:

• Ability to sit for extended periods
• Reaches to answer phones
• Read paperwork, files and records on the computer
• Communicates by phone and in person
• Bends body to file various paperwork
• Walking and moving about on foot often through uneven terrain
• Hears well enough to receive communication by radio, phone and in person
• Bends body downward and forward by bending at knees or waist
• Remains in standing position if required to perform various functions of the job

Education:

• High School Diploma or equivalent
• Related experience could be substitution for school requirements

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

Benefits offered:

• Paid Sick Leave
• Paid Vacation
• Paid Holiday
• Company currently pays 100% of the medical premium for associates and family
• Dental and Vision plans
• 401K/Roth with company match
• Quarterly and Yearly Bonus programs
• Company Stock received to associates with 5 years of service

Arnold Machinery is an equal opportunity, affirmative action and right to work employer. Arnold Machinery does not discriminate based on physical or mental disability where the essential functions of the job can be reasonably accommodated. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.
Arnold Machinery Participates in E-Verify

Qualifications