Job Purpose:

The Technician provides 2nd tier support and configuration for packaged and custom applications with the FLVS organization. Specifically, the Technician implements and supports technology systems for business applications including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Human Resource Information Systems (HRIS) in addition to other Line Of Business (LOB) applications used by the organization such as Learning Management Systems (LMS) or Student Information Management Systems (SIMS). The Technician is required to provide weekly status reports to their supervisor in the Information Technology (IT) department.

Minimum Requirements:

Qualifications

Associate's or Bachelor's Degree in Computer Science or Information Systems, or equivalent work experience.

Experience

1. One year of IT work experience as a Client Technologies Technician

2. Any Microsoft, Apple or ITIL Certification, preferred

3. Experience with set up, configuration, and support of specific business application packages including Enterprise Resource Planning (ERP), Customer Relationship Management (CRM) and Human Resource Information Systems (HRIS)

4. Experience with programming and .NET technologies, preferred.

Primary Job Duties/ Tasks

The submitted candidate must be able to perform the following duties and/or tasks:

Provide set up and configuration of applications

Provide 2nd tier support for business applications within the enterprise

Develop recommendations for enhancing approaches for software support service

Develop and manage effective working relationships with other departments, groups and personnel with whom work must be coordinated or interfaced.

Analyze performance of programs and takes action to correct deficiencies

Provide a minimum of weekly status report updates for current projects

Provide consultation for the evaluation of packaged applications

Provide the implementation, configuration and deployment of new packaged software application

Meet professional obligations through efficient work habits such as, meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrate respect for others.

All work responsibilities are subject to having performance goals and/or targets established

About ArnAmy, Inc.:

ArnAmy, Inc. is a leading information technology consulting and software development firm in Tallahassee, FL since 2007. ArnAmy has been providing high quality services to clients and prides itself in implementing dependable solutions to ensure client's success. ArnAmy is formed and led by principle centered leaders with Subject Matter Expertise in all disciplines of Information Technology. Company has proven record of 100% successful projects and 100% satisfied clients, and employees. We are inviting bright professionals with integrity and have passion to achieve higher goals to join our award winning (Tallahassee s BEST in IT Solutions 2017 &2016) excellent and talented team.

ArnAmy, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability or marital status. Women and Minorities are encouraged to apply.

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